Junior Client Outreach Specialist Corporate Banking (Japanese Speaking)

Location: Singapore

Vertical: Financial Markets

Role Overview As a Junior Client Outreach Specialist, you will be part of the front-line Client Outreach & Onboarding team, serving as a vital link between the firm and our Japanese-speaking clients. This is an entry-level position designed for individuals who are detail-oriented, possess exceptional Japanese language skills, and are eager to develop a career in financial services and client relations.

Key Responsibilities

1. Client Communication: Act as a primary point of contact outreach for Japanese-speaking clients, assisting them through the onboarding journey via email and phone.
2. KYC Documentation: Assist in the collection and initial review of Know Your Customer (KYC) documents, ensuring they meet regulatory and internal standards.
3. Data Integrity: Accurately update client profiles and tracking systems to ensure all onboarding stages are documented and compliant.
4. Problem Solving: Collaborate with internal compliance and legal teams to resolve basic documentation discrepancies and streamline the client experience.
5. Translation Support: Assist in translating or verifying business documents from Japanese to English (and vice versa) to support the onboarding process.

Required Qualifications

1. Language Proficiency (Mandatory): High proficiency in Japanese (JLPT N1 or N2 equivalent) to communicate effectively with native speakers and interpret Japanese business documents.
2. Experience: We are open to anyone who is confident in speaking Japanese in a business setting and has any client facing experience. Fresh graduates with a strong interest in financial markets are encouraged to apply.
3. Communication: Strong interpersonal skills with a "client-first" mindset. Previous experience in a client-facing role (e.g., internships, retail, or hospitality) is a significant advantage.
4. Attention to Detail: Ability to handle sensitive data with high accuracy and maintain confidentiality.
5. Education: Bachelor’s degree in Business, Finance, Linguistics, or a related field.

What We Offer

1. Comprehensive training on KYC regulations and financial market operations.
2. Exposure to global financial institutions and large-scale client management.
3. A structured career path with opportunities to move into senior specialist or lead roles.