L1 Support(XLS and Linux command)

L1 Support(XLS and Linux command)

Important Information

Location: Singapore

Job Summary

    - Provide level 1 technical support for XLS and Linux-based systems.

    - Troubleshoot and resolve basic technical issues.

- Linux Command Expertise:

    - Utilize Linux commands to diagnose and resolve issues.

- XLS Support:

    - Support XLS applications and systems.

- Ticket Management:

    - Manage and resolve support tickets in a timely manner.

- Escalation:

    - Escalate complex issues to higher-level support teams.

Requirements:

- Basic understanding of Linux operating systems and command-line interfaces.

- Experience with XLS applications and systems.

- Strong problem-solving skills and attention to detail.

- Excellent communication and customer service skills.

- Ability to work in a fast-paced environment and prioritize tasks effectively.

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.