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L1 Support(XLS and Linux command)
Important Information
Location: Singapore
Job Summary
- Provide level 1 technical support for XLS and Linux-based systems.
- Troubleshoot and resolve basic technical issues.
- Linux Command Expertise:
- Utilize Linux commands to diagnose and resolve issues.
- XLS Support:
- Support XLS applications and systems.
- Ticket Management:
- Manage and resolve support tickets in a timely manner.
- Escalation:
- Escalate complex issues to higher-level support teams.
Requirements:
- Basic understanding of Linux operating systems and command-line interfaces.
- Experience with XLS applications and systems.
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Encora
As Encora Inc. expands its footprint in Latin America, its acquisition of Nearsoft provides our clients with a unique chance to Nearshore on a global scale.
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