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L2 Application Support (Swift)

Job Description - L2 Application Support (Swift)

  • Monitor the SWIFT application system in production to ensure the system is healthy.
  • Address the operational queries raised by users and provide the necessary information to close the ticket.
  • Perform and document SIT/UAT for the development team.
  • Support UAT, carry out investigations on issues reported and provide the effective fixes.
  • Support and/or perform other tests when necessary in UAT to ensure the environment is stable for the Testing.
  • Prepare the necessary change details for the production releases.  
  • Min 1 year hands on experiences on SWIFT is a must
  • Good knowledge about SWIFT and experiences to configuration, rule set up, troubleshoot is must.
  • Knowledge about SWIFT Alliance Gateway .
  • Good knowledge about over all SWIFT products.
  • Knowledge about SIT, UAT and Production environments.
  • Analytical skill to analyse the user requirements, investigating the issues and ability to provide resolutions to resolve the issues effectively.
  • Basic knowledge in Linux commands and SQL queries is a must.
  • Must be able to work shift including night shift, weekends and public holidays.
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