L2 Production Support (Java and J2EE Based Applications)

Key Responsibilities:

• Provide L2 production support for Java/J2EE-based applications.
• Monitor application performance using tools like AppDynamics, Grafana and Kibana
• Investigate and resolve incidents, outages, and performance issues in a timely manner.
• Perform root cause analysis (RCA) and implement long-term fixes.
• Collaborate with developers for bug fixes, enhancements, and code deployments.
• Participate in incident and change management processes.
• Create and maintain support documentation, runbooks, and knowledge base articles.
• Participate in on-call rotation and ensure SLAs are met.
• Support deployments, patching, and configuration changes in non-prod and prod environments.
• Develop or enhance monitoring dashboards, alerting mechanisms, and automation scripts.

Required Skills & Experience:

• 5+ years of experience in application support or software engineering.
• Strong knowledge of Java, Spring, REST APIs, and SQL.
• Experience with Unix/Linux commands and shell scripting.
• Hands-on experience with log analysis tools (Kibana, ELK, etc.).
• Familiarity with CI/CD tools (Jenkins, Git, Maven) and deployment practices.
• Experience working with relational databases (MariaDB, REDIS).
• Experience working on Cloud Environments AWS.

• Good understanding of microservices architecture and web application troubleshooting

Kindly take note of the following details for shift work

1.  Shift Timing

1. Morning shift 6am to 3pm
2. General shift 9am to 6pm.
3. Afternoon shift 2pm to 11pm
4. Night shift 10pm to 7am.

1. Need to support including night shift, weekends and public holidays