L3 Technical Support Engineer (DevOps)

Main Responsibilities
As a DevOps Engineer, the engineer will play a pivotal role in implementing and maintaining the infrastructure and tools that power our organisation's platforms. He or she will work closely with cross-functional teams to enable seamless software delivery, optimise cloud environments, and ensure the reliability and scalability of our systems. This is a unique opportunity to make a significant impact on our technology stack and drive the success of our strategic initiatives.
Key Managerial Responsibilities
• Provide 3rd line support for awarding bodies, marking centres, and supervisors
• Collaborate with the Assessment Helpdesk to create user-facing technical help documentation
• Good communication skills - Interact with customers and have the ability to explain things to non-technical people
• Defect logging and escalation to the relevant resolver group
• Floor-walking of marking centres as required during peak
• Coordination and collaboration with global technical and operations teams
• Coordination and collaboration with third parties (who provide infrastructure and scanning solutions)
• Collaborate with development and operations teams to ensure platform reliability, scalability, and performance.
• Preparation for customer exam marking sessions
• Stay up to date with industry trends and emerging technologies to drive continuous improvement in our platforms.

Key Technical Responsibilities:
• Resolve incident tickets within contractual SLAs
• Manage CI/CD pipelines to accelerate software delivery and improve deployment reliability.
• Manage and Maintain the Azure hosted Infrastructure (security audits/patching, version upgrades)
• Maintain cloud-native infrastructure using tools like Kubernetes, Terraform, and Azure.
• Deploying applications using existing deployment pipelines. Troubleshoot deployment failures.
• Automate infrastructure provisioning, configuration, and monitoring to enhance operational efficiency.
• Troubleshoot complex issues and implement proactive solutions to minimise downtime.
• Application monitoring and alerting

Cloud, Database & Networking
• MS SQL - Querying, Performance Troubleshooting, Administration (Backups and restores)
• Azure Cloud - VM, AKS, Networking
• Linux - Basic administration (restart services, cronjobs, sftp, troubleshoot disk space etc.)
• Familiarity with tools like Nginx and Cloudflare
• Azure Devops - Build CICD pipelines
• Teraform (IaC)
• Monitoring Applications
• Familiarity with Windows and Linux OS Patching
• Reverse proxy and forward proxy
• Basics Bash script
• Infrastructure monitoring and alerting
• Deployment of infrastructure and application
• Security patching
• Capacity management
Out of hours on call
On call requirement for service-level issues, with initial triage by global 24/7 team pn L1-L2.
When you are not available to take calls or outside of standard working hours, phone support will be divert to members of the support teams in our global offices, so a close relationship with these teams and the ability to work according to organisation's high quality processes is essential.

If you feel like you or someone you know is a good fit to this role, please feel free to send an updated resume to [email protected] or simply click "Apply now". Lets speak!

EA Reg Number: R22107188
EA License Number: 07C3924
Company Registration No: 200609504D