Language Manager - Vietnamese (E-commerce)

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

We’re looking for a Vietnamese Language Manager to join our growing localization team. This role will be overseeing and responsible for the overall quality of the product UI in assigned language. If you are a highly motivated, energetic, and experienced localization professional, you might be the person we are looking for!

Responsibilities:

1. Ensure the overall quality of the assigned language

- Responsible for the language quality of the assigned market for the designated product interface and documentation.

- Identify and analyze language quality issues and work on improvement plans with localization project managers and XFN teams.

- Initiate language strategy tailored for the assigned language.

- Oversee and perform localization tasks including but not limited to translation, review, transcreation/copywriting, quality checks and LQA.

2. Manage language assets - Creation and maintenance of the terminology database, TM, writing/localization guidelines and QA checklists.

- Develop a strategy to manage language assets for the designated language.

3. Manage resources available to the language

- Monitor the quality of external resources for the language, including but not limited to conducting quality reviews, trainings and performance improvement plans.

- Connect with internal SMEs for expert opinion when necessary.

4. Bridge communication with stakeholders

- Work as the prime contact for the assigned language, to work with both internal and external teams.

- Provide cultural and language-related advice.

5. Develop and implement localization best practices, guidelines, and processes to ensure consistency and quality across all localized content for the language.

6. Managing localization timelines, quality metrics, and reporting on progress to stakeholders.

Qualifications:

1. Full Vietnamese language proficiency, possessing good language and cultural insights.

2. Full working proficiency in English.

3. At least 5 years of working experience, with min 2 years of translation/proofreading experience (preferably in e-commerce, advertising or marketing field).

4. Experience with CAT tools, TMS, and LQA process.

5. Experience in IT-related industry and product localization across app/web environments.

6. Bachelor’s degree preferably in Translation, Localization, Literature Studies or IT-related fields.

7. Proven skills of multi-tasking, project management, time management, and attention to detail.

8. Excellent oral, written, and interpersonal communication skills, ability to work across time zones and cultures.

9. Experience in managing the glossary, TM and style guide will be a plus

10. Fast learner and a team player.

11. Proficiency in MS Office suite.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.