Lead Functional BA - AML Workflow & Customer Lifecycle

About the Role

Lead the functional design and implementation of workflow solutions for customer lifecycle management and AML risk review processes. This role focuses on optimizing end-to-end customer journeys from onboarding through ongoing monitoring, ensuring seamless integration of AML controls into operational workflows.

Key Responsibilities

• Lead business analysis for AML workflow projects covering customer lifecycle and risk review processes

• Design end-to-end workflows for customer onboarding, periodic review, and event-driven reviews

• Map customer journeys across KYC, CDD, EDD, and ongoing monitoring stages

• Define business rules for customer risk classification and review frequency determination

• Design workflow automation for AML risk review processes and case management

• Create functional specifications for workflow orchestration platforms

• Analyze current manual processes and identify automation opportunities

• Design escalation matrices and approval workflows for high-risk customers

• Develop requirements for customer 360° risk views and consolidated risk profiles

• Support integration of workflow solutions with KYC utilities and external data providers

• Design management information (MI) dashboards for workflow monitoring

• Create user stories and acceptance criteria for development teams

• Develop process documentation and standard operating procedures

Required Skills & Knowledge

• Workflow Design: Expertise in designing complex business workflows and case management systems

• Customer Lifecycle: Deep understanding of KYC/CDD/EDD processes and customer risk management

• AML Risk Review: Experience with periodic review, trigger-based review, and ongoing monitoring workflows

• Business Analysis: 8+ years as FBA in banking, with focus on Risk/Compliance operations

• Process Optimization: Experience with Lean/Six Sigma or similar process improvement methodologies

• Systems Integration: Knowledge of integrating workflow platforms with CRM, KYC, and AML systems

• Data Management: Understanding of customer data models, risk data aggregation

• Regulatory: Strong knowledge of MAS Notice 626, FATF recommendations, risk-based approach

Preferred Qualifications

• CAMS, CFE, or equivalent AML certification

• Certification in process improvement (Lean, Six Sigma)

• Experience with workflow platforms (Pega, Appian, Camunda, or similar)

• Knowledge of customer journey mapping and design thinking

• Familiarity with KYC utilities and external data providers (World-Check, Dow Jones, etc.)

• Experience with case management and investigation platforms

• Understanding of robotic process automation (RPA) in AML operations

• Previous experience at Singapore banks on KYC/AML transformation projects