Lead, Inclusion & Community Engagement, Office of Human Resources

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Strategy, Planning and Governance
• Lead the design, implementation and review of University-wide strategies and programmes across Diversity, Equity and Inclusion (DEI), Corporate Social Responsibility (CSR), employee volunteerism and people-related sustainability priorities.
• Translate emerging practices, benchmarks and employee feedback into practical recommendations that strengthen inclusive culture, community impact and sustainable workplace practices.
• Develop tools, guidelines and processes that help managers and teams apply inclusive, responsible and sustainable practices in people programmes, decisions and daily work.
• Represent Talent & Organisational Development (T&OD) in relevant committees, taskforces and working groups, supporting alignment across HR, sustainability, CSR and employee engagement priorities.
• Stakeholder Partnership and Advisory
• Advise senior leaders, HR colleagues, schools, offices and external partners on DEI, CSR, employee volunteerism and people-related sustainability initiatives.
• Guide leaders, managers and employees to apply inclusive practices, model respectful workplace behaviours and improve engagement, community and sustainability-related outcomes.
• Build and manage partnerships with social service agencies, government agencies and community partners to support CSR and employee volunteerism programmes.
• Employee Volunteerism and Community Management
• Manage and support the employee volunteer committee or community, including onboarding, engagement, communications, role clarity, regular meetings and follow-up on actions.
• Mobilise employee volunteers and internal champions to support inclusion, CSR, community engagement and sustainability-related programmes across the University.
• Create a positive and inclusive volunteer experience that encourages meaningful participation, recognises contributions and sustains engagement over time.
• Programme Delivery, Communications and Capability Building
• Develop, manage and improve programmes that promote inclusion, social responsibility, employee volunteerism and sustainable workplace practices within SMU.
• Plan and implement communications, events and engagement campaigns that raise awareness, encourage participation and strengthen visibility of SMU's inclusion, volunteerism, community impact and sustainability efforts.
• Develop content and provide subject matter input for internal and external communication channels, including SharePoint, intranet, blogs, social media and other platforms, as appropriate.
• Design, facilitate and evaluate learning experiences and resources that build awareness, capability and shared ownership for inclusion, respectful workplace behaviours, employee volunteerism and social responsibility.
• Analytics, Reporting and Continuous Improvement
• Review relevant policies, practices and programmes to evaluate effectiveness, identify gaps and recommend improvements.
• Develop goals, metrics and evaluation approaches to track progress and outcomes across DEI, culture, CSR, volunteerism and sustainability-related initiatives.
• Analyse programme outcomes, employee feedback and relevant data to inform priorities, demonstrate impact and support evidence-based decisions.
• Perform other duties within the scope and purpose of the role, as assigned by management or the department.

• Bachelor's degree in Human Resources, Organisational Development, Psychology, Social Sciences or a related discipline. Relevant postgraduate qualifications or certifications in HR, OD, DEI, sustainability, CSR, community engagement or change management would be advantageous.
• At least 10 years' relevant experience in HR, OD, DEI, culture, employee engagement, CSR, employee volunteerism, sustainability or related people-focused work.
• Proven experience designing and delivering strategies or programmes that advance inclusive culture, respectful workplace behaviours, social responsibility, employee volunteerism, community engagement or people-related sustainability priorities.
• Technical / Functional Competencies
• DEI and inclusive practice: Applies DEI principles and inclusive workplace practices to strengthen accessibility, fair participation, respectful workplace behaviours and employee voice in people programmes, policies and decisions.
• Programme design and delivery: Translates DEI, CSR, employee volunteerism and people-related sustainability priorities into practical programmes, tools and implementation plans.
• Project and programme management: Plans, prioritises, coordinates stakeholders, manages risks, tracks progress and drives continuous improvement.
• External partnership development: Builds and manages relationships with social service agencies, government agencies and community partners.
• Volunteer community management: Engages, facilitates and supports employee volunteer committees or communities, including leadership, communications, action follow-up and recognition.
• Data analytics and evaluation: Analyses feedback, programme data and benchmarks to identify trends, measure impact and inform evidence-based improvements.
• Core Competencies
• Strategic thinking and judgement: Links DEI, culture, volunteerism and sustainability-related work to organisational priorities, and develops practical solutions that support implementation and impact.
• Stakeholder engagement and influence: Builds trust, facilitates constructive dialogue and influences stakeholders without direct authority.
• Clear communication: Communicates sensitive or complex topics clearly, appropriately and respectfully across written, verbal and presentation formats.
• Collaboration: Works across teams and agencies to build networks, coordinate efforts and deliver shared outcomes.
• Facilitation and coaching: Guides leaders, managers and employee groups through dialogue, reflection and action on inclusion, culture and engagement priorities.
• Professional integrity: Handles sensitive information and stakeholder concerns with discretion, accountability and sound judgement.

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.