Lead Specialist, Customer Care (Front Line), APAC, HNC (1-year Contract)

Order Processing for commercial orders, sample orders and intercompany orders for resellers: Check customer's PO, validate quotation and PO price, payment terms, product code etc. Create orders in SAP / other digital tools and send order acknowledgement to customer. Review open orders, clean up back orders together with Account Managers and monitor order status. Handle country regulation (shelf life) or customer's requirements (no. batch, specification, etc). Check advance payment, LC and bank contract and enter it in SO shipping instruction. Manage credit block release. Obtain necessary approval for Credit & Debit Note requisition. Support customer on Insurance Claims. File and follow up on logistics related CCRs. Follow up with customer for missing forecasted PO. Perform any other ad hoc tasks/projects as assigned by the line manager. Supportive environment where individuals are empowered to progress and contribute to meaningful change.