Learning Content and Experience Specialist

Our client is a global travel retailer, distributor and duty free operator. Due to continued business growth, we are partnering with them to recruit for a Learning Content and Experience Specialist.  

• creating and maintaining high quality learning content and generating ideas for improving educational materials, primarily focused on departmental processes. This could include, for example, text, video, animation, recorded presentations or e-learning formats using design best practices, required templates and SOP frameworks etc.
  


• explore the use of new technologies, including but not limited to Artificial Intelligence and Gamification, and apply these technologies where applicable and assist with technical solutions for e-learning modules.
  


• create a range of digital learning courses that will engage and motivate the end users, linked to people and business needs.
  


• initiate learning design meetings with internal stakeholders for assigned projects together and refine the raw content required.
  


• define learning objectives and key learning points, and ensure they are addressed by the learning solution, in conjunction with internal stakeholders.
  

• a Degree in Human Resources with solid Learning and Development skills and expertise as well as proven experience within the Retail, Hospitality or FMCG industry within the Asia Pacific region.
  


• proficient in using AI technologies to develop digital learning content including ChatGPT, Synthesia, DALL-E and others.
  


• demonstrated project management capabilities with a focus on quality control, strong attention to detail and time management as well as extensive experience in designing and delivering end-to-end learning and capability projects.
  


• be innovative and creative in the use of language, graphics, animations, interactions, audio and video.  
  


• a strong knowledge of learning and development trends as well as the local government regulations and support available.
  


• a pronounced can-do attitude, complemented by the capability to coach, develop, multi-task and the flexibility to handle changing requirements in a fast-paced, dynamic environment.