Logistics - Customer Service Executive - Continuous Learning Opportunities

Monday - Friday: 8.30am to 5.30pm 
Location: Boon Keng (near MRT)
 

Job Responsibilities:

• Responsible for processing and management of customers’ orders with timely deliveries.
• Shipment arrangements to be made in the most optimum manner.
• Act as a key interface for all customers’ orders and logistics enquiries.
• Point of contact for customers in all purchase orders and deliveries/ shipments concerns.
• Ensure prompt shipments/ deliveries (this may include short lead-time orders), and the ability to resolve issues when conflict arises.
• Knowledge of local and overseas regulations with proper documentation and e-filing of trade documents into company share drive.
• Timely keying in orders and acknowledgment of customer purchase orders.
• Logistics arrangements for deliveries and work with transporters/ forwarders/ warehouses to resolve any issues that may result in delayed or no shipment.
• Ensure no overdue customer orders; work closely with the sales team and business development team to clear overdue customer orders for deliveries/ shipments arrangement.
• Interface with team members before shipment of goods to customers with the objective of consolidation of deliveries for cost saving and control.
• Liaise with customers on deliveries/shipment dates and any special requirements about customers’ order fulfilments.
• Perform Goods Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, liaise with forwarders on custom documents, etc.
• To provide inventory status report, customer PO listing, Vendor PO listing and stock summary and stock aging report and review with sales team.
• Responsible for processing and management of Purchase Orders to
• manufacturers/suppliers, and follow-up on shipment schedules, production schedules, shipments clearance, and management of inventory control.
• Escalation of orders with manufacturers/suppliers to fulfil customers’ requests.

Job Requirements:

• Ability to successfully manage multiple priorities and to handle challenging work demands and tight schedules.
• Able to make timely decisions in a high pressure environment.
• Good verbal and written communication skills and detailed oriented.
• Knowledge in SAP is an advantage.