MANAGER

Job Description & Requirements

Our client is looking for Manager who is having Aviation Industry Experience.

Design, Development and Implementation of interline travel-related services

• Define business requirements and use cases in close liaison with OUR CLIENT partners for a seamless booking experience and ancillary services, in particular for advance seat reservations in interline scenarios.
• Lead the development and implementation of digital solutions
• Ensure the technical feasibility of projects, from requirements gathering to translating business needs into functional requirements and by coordinating architectural and operational decisions with IT stakeholders.

Project and Product Management:

• Responsible for business case development, budget, project plan and alignment of project objectives with organizational goals.
• Defines and monitors key metrics for product success.
• Develops and maintains a product roadmap in alignment with the annual business plan
• Define strategies for advance seat reservation, new product features, and continuous improvements to existing products and digital services.

Stakeholder and Vendor Coordination:

• Coordinate closely with internal and external stakeholders, including OUR CLIENT partners and vendors, to execute projects and manage lifecycle products effectively.
• Manage and cooperate with OUR CLIENT partners to discuss business needs and to develop products and services to enhance the customer booking experience.
• Work with cross-functional teams to develop and execute product strategy
• Build consensus among globally dispersed and diverse project teams and manage stakeholder communications to address issues, queries, and requests.

Technical Oversight and Product Ownership:

• Define user stories, manage the product backlog according to business priorities, including new features, enhancements, and bug fixes.
• Oversee the technical implementation of solutions as the functional lead in close liaison with IT stakeholders, including user acceptance tests and go-live stages.

Quality Assurance and Business Testing:

• Produce high-quality project deliverables
• Ensure delivered products provide functionality as designed and according to business requirements
• Test and monitor new product enhancements
• Measure compliance standards to ensure a consistent delivery of services and seamless customer experiences related to advance seat reservation and the booking experience.

Your Profile

• A minimum of 5 years work experience in the Aviation Industry.
• Experience as a product owner and agile methodology in the contex of digital product & services development.
• Demonstrated ability to develop and implement innovative strategies that enhance customer experience in the aviation industry.
• In-depth knowledge of airline operations and processes (e.g. booking, reservation, ticketing, ancillary sales).
• General knowledge of airline passenger services systems.
• Experience with sales and distribution solutions of airline ancillary services including offer/order related products.
• Ability to analyze and draw insights from data to inform strategic decisions and enhance operational efficiency.
• Proven leadership skills with experience in managing cross-functional teams and fostering a collaborative and innovative work environment.
• Skilled in overseeing the development and implementation of complex projects, ensuring alignment with organizational objectives.
• Experience in managing budgets, developing business cases, and understanding the financial implications of product developments.
• Ability to adapt to changing industry trends and overcome challenges in a dynamic and fast-paced environment.