Manager / Assistant Manager - Distribution Conduct Analytics and Monitoring

The Distribution Risk function (L1B) is responsible for ensuring that the company’s distribution channels adhere to competency standards and operate ethically and compliantly. This role focuses in driving the execution of the function’s preventive capabilities, leveraging data analytics and managing change initiatives to ensure the proper controls are embedded during process design. The role involves partnering closely with distribution risk partners to support continued safe and sustainable growth. Additionally, the role plays a crucial part in preparing risk reports, dashboards, and presentations for senior management and relevant committees.  

Position Responsibilities:

1.  Dashboards, Risk MI & Data‑Driven Insights

• Review the design, prioritisation, and ongoing relevance of conduct risk related dashboards (e.g. OneFraud) used by management and governance committees.

• Ensure dashboards provide early warning indicators, clear risk signals and actionable insights (not descriptive statistics)

• Shape the narrative that accompanies dashboards, ensuring insights are clearly explained and appropriately escalated.

• Develop and implement a holistic monitoring system to identify potential conduct/ risk/ compliance issues.

2. Conduct and Risk Monitoring

• Support the execution of conduct risk monitoring activities across distribution channels (e.g. agents, bancassurance, advisory).

• Ensure monitoring outputs are consistent, risk‑based, and aligned to regulatory expectations.

• Identify recurring themes, control gaps, and early-warning indicators based on incidents, complaints and monitoring results

• Translate monitoring observations into clear risk themes and escalation triggers for governance forums.

3. Change & Control Embedding

• Conduct holistic risk assessments across distribution channels to ensure risk matters arising from changes are considered.

• Act as a trusted advisor to provide timely and practical risk insights to inform decision making, execution priorities or external developments, and embed the relevant controls into the processes.

• Challenge control design to ensure controls are practical, monitorable, and aligned to risk indicators captured through dashboards and MI.

4. Stakeholder Management & Advisory Support

• Provide clear, pragmatic risk perspectives to support management decision‑making.

• Prepare risk insights, dashboards, and presentations to enable effective oversight, escalation and informed governance decisions.

Required Qualifications:

• Bachelor’s degree in Risk Management, Business Administration, or a related field.

• Minimum 3 years of Business or Operational Risk experience in the financial industry.

• Strong Excel and data analytical skills with comfort in data modelling will be favourably considered

• Good understanding of distribution processes, regulatory expectations, and/ or sales quality risks.

• Ability to simplify complex risk issues to bring forth constructive change.

• Excellent communication, facilitation, and stakeholder management skills

• Experience in change management, roadmap governance, and cross functional alignment is a plus.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].