Manager / Assistant Manager, Operations Digitalisation, Airport Operations Strategy & Transformation

Changi Airport Group is seeking a highly motivated individual to join the Airport Operations Strategy & Transformation team. This role offers the unique opportunity to shape the digital transformation roadmap for airport operations, and to lead the development and deployment of high-impact initiatives that enhance operational efficiency, resilience, and passenger experience.

The candidate will operate at the intersection of strategy, technology, and execution — contributing both breadth across multiple programmes and depth in end-to-end delivery of specific projects. This is a high-impact role for individuals who are excited by the prospect of reimagining airport operations and delivering tangible outcomes at scale. The nature of the work grants a unique opportunity to explore and implement transformative ideas, gaining valuable exposure to technologies and industry insights.

Key Responsibilities

• Formulate the digital transformation roadmap for airport operations


• Lead end-to-end project delivery from exploration to deployment.


• Steer technology development and evaluate solutions for operational feasibility and impact.


• Deploy solutions in operational environments and oversee change management and adoption.


• Adapt approaches across projects requiring varying degrees of technical depth, business model development, and user engagement.

Preferred Requirements

• A bachelor’s degree or equivalent, preferably with at least 3 years of working experience.


• Enthusiastic about transforming airport operations and demonstrate knowledge in deploying digital systems


• Entrepreneurial self-starter, able to articulate desired end goal, devise mid-term strategy, outline programme roadmap, gather stakeholders’ buy-in and get things done


• Excellent communications (written & oral) and people skills, with a proven ability in change management (such as obtaining stakeholders’ buy-in and delivering presentations to senior management).


• Experience with the aviation sector or prior experience in digital systems would be advantageous