Manager, Brand Experience

Job Summary

The Manager, Brand Experience is responsible for leading the daily operations and service excellence delivery of LAMITAK CITY as a premium showroom environment. This role ensures that all customer interactions reflect the company’s brand positioning and professionalism. The incumbent will manage the frontline team, maintain showroom presentation standards, implement service protocols, and support brand storytelling initiatives aligned with premium retail expectations.

Key Responsibilities

• Oversee daily operations of the showroom.

• Ensure a refined, welcoming, and professional visitor journey.

• Maintain high standards of showroom presentation and ambience.

• Handle escalated customer matters professionally.

• Lead and supervise the Brand & Customer Relations team.

• Coach staff on service etiquette, grooming, and communication.

• Conduct on-the-job training and reinforce brand storytelling standards.

• Track KPIs such as visitor traffic and engagement quality.

• Prepare monthly performance reports for Management review.

• Ensure compliance with company policies and procedures.

Requirements

• Diploma or Degree in Business, Hospitality, Retail Management, Marketing, or related field preferred.

• 6 to 8 years of experience in premium retail, showroom management, hospitality, or customer experience leadership.

• Minimum 2–3 years of supervisory experience managing frontline teams.

• Experience in luxury or premium brand environments preferred.

• Good communication and interpersonal skills, with the ability to engage effectively with a diverse clientele.

• Comfortable working weekends and public holidays as part of scheduled shift rotation.

• Comfortable to travel between two work locations (Lamitak City and Lamitak Gallery) when assigned.
  

Additional Information

• Additional allowance provided for grooming and clothing.
• 5-day work week (Shift based on 44 hours per week).
• Required to work on both Saturdays and Sundays, with generally one Saturday and one Sunday off per month.
• Transport will be provided from Yew Tee MRT Station or Admiralty MRT Station for employees scheduled to work at Lamitak Gallery.
• This role may require standing for extended periods at the showroom.

By submitting your application for this role, you consent to the collection, use, and disclosure of your personal data by TAK Products & Services Pte. Ltd. for the purposes of processing your job application. We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by law. We are committed to protecting your privacy and ensuring the confidentiality of your personal data. For more information on how we handle your personal data, please refer to our Privacy Policy (https://tak.com.sg/about-tak/privacy-notice/). If you wish to withdraw your consent or have any concerns about the use of your personal data, please feel free to reach out to us by writing to [email protected].