Manager - Client Management

This position offers the opportunity to lead all aspects of American Express relationship across large merchants in Singapore across various industries.

As the Client Manager, the role drives the annual and multi-year strategic account planning, priority setting and joint strategy development with large merchants.

Key deliverables of the role includes driving volume and share, developing new and incremental revenue streams.

The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills to partner with customer and cross-functional teams to build and implement impactful payments programs that maximize segment penetration and drive American Express' growth.

• Develop, maintain and execute annual and multi-year strategic account plan and objectives; manage the relationship of large market merchants that includes local and global partners across major industry categories.
• Build, nurture and maintain strong working relationships with decision makers and key influencers of large market merchants.
• Project manage and coordinate with cross-functional stakeholders within American Express to ensure delivery against account plans and initiatives.
• Identify, develop and implement opportunities and strategies to contribute to overall efficiency and business results such as card member spend, grow share of the business within portfolio.
• Analyze and interpret data to provide actionable insights for business strategy.
• Effectively justify American Express value proposition and identify new revenue streams.
• Ensure discount rate protection and improved profitability within the portfolio.
• Drive profitable and compliant growth for the portfolio of managed accounts.
• Conduct regular account reviews and apply end-to-end approach to account management with each account within the portfolio.

Review and complete contractual negotiations.

• At least 8 years of experience in relationship management, including able to interact and effectively build relationships across all levels of client organization including senior management.
• Strong background in payments, consumer card business.
• Proficient in MIS.
• Strong analytical and problem-solving abilities.
• Brings superb negotiation skills, with the ability to create solutions which optimize the partnership for both American Express and large market merchant.
• Demonstrated project management skills and ability to drive results.
• High analytical and conceptual skills.
• Strong collaborative leadership skills with an ability to work independently and cross-functional or cross-market teams with demonstrated high-impact and innovative ways to solve complex challenges and bring new opportunities to fruition.
• Ability to differentiate American Express Value to influence customer/client decisions.
• Ability to manage an effective pipeline of accounts and opportunities.
• Outstanding communication skills from a written, verbal and presentation perspective.