Job Description

Manager, Commercial (Hub APAC)

Role Overview

The Manager, Commercial (Hub APAC) is responsible for leading and driving the commercial aftersales parts business across the APAC importer network. The role focuses on business growth, pricing strategy, parts availability, logistics coordination, retail support, and operational excellence to ensure strong aftermarket performance and customer uptime.

The incumbent will work closely with regional markets, dealers, and internal stakeholders to achieve sales growth, profitability targets, and continuous improvement initiatives across Hub APAC.

Key Responsibilities

Parts Business Development

• Drive and develop the parts business across Hub APAC regions to achieve sustainable year-on-year growth.
• Set annual parts sales targets for markets and monitor performance against targets.
• Conduct sales analysis to identify trends, opportunities, and market growth potential.
• Lead bi-weekly and monthly business review meetings with markets to understand operational challenges and provide support.
• Develop strategies to improve top customer penetration and increase parts sales activities.
• Evaluate and manage special pricing support requests in accordance with governance policies.

Pricing & Campaign Management

• Deliver monthly gross profit (GP) targets across assigned regions.
• Perform monthly GP analysis and implement improvement initiatives.
• Develop and implement parts pricing strategies based on cost information from UD Headquarters while ensuring profitability targets are achieved.
• Collaborate with markets to create, execute, and monitor service and parts campaigns.
• Track and report campaign performance and effectiveness.

Parts Availability & Logistics Coordination

• Ensure parts availability across markets to maximize customer uptime.
• Coordinate regional logistics requirements with Service Parts Operations & Logistics (SPOL).
• Collaborate with Dealer Inventory Managers (DIM) on LPA expansion initiatives and target achievement.
• Monitor and follow up on large orders, backorders, overdue parts, and payment issues.
• Support tender and contract reviews related to parts pricing and logistics matters.
• Ensure smooth setup and operational readiness for new product launches and new importer establishments, including: Initial parts stocking Pricing system setup System training and support

Retail & Aftersales Support

• Develop retail KPIs and workflow processes with regional importers to improve dealership and branch performance.
• Establish platforms for cross-regional best practice sharing and collaboration.
• Support the development of aftersales strategies, programs, and initiatives across Hub APAC.
• Advise regions on service agreements, parts pricing strategies, and competitor benchmarking.
• Strengthen aftermarket competencies within importer organizations through robust structures and workflows.
• Consolidate forecasts, reports, and commercial aftersales business performance updates for Hub APAC management.

Qualifications & Experience

• Minimum of 7-10 years’ experience in Aftermarket within automotive industry, preferably in multinational companies, and in Oceania and Asia.
• Solid understanding of Commercial Aftermarket and importer handling.
• Knowledge on parts pricing and parts logistics.
• Customer orientated mind-set and Partnership mind-set with importers
• Existing experience and business acumen of the Japanese truck brand is a major plus
• Good understanding of the truck business and good understanding of importer/dealer business.
• Proficient in MS Office applications
• Entrepreneurial mind-set (lean, cost and time efficient, focused, creative, accountable)
• Ability to manage and drive a wide range of diverse issues.
• International experience and multi-cultural competence.
• Fluent in English, both written and spoken. Additional any other South East Asian language will be a plus.

Key Competencies

• Commercial acumen
• Strategic planning and execution
• Stakeholder management
• Problem-solving and decision-making
• Cross-functional collaboration
• Leadership and influencing skills
• Customer-centric mindset