Manager, Communications and Community Engagement

Job Description & Requirements

About the Role

We are seeking a strategic and relationship-focused Manager, Community Engagement to lead community outreach, fundraising, donor engagement, stakeholder partnerships and volunteer management. This role will strengthen our impact, enhance organisational visibility, and support resource mobilisation efforts.

Why Join Us?

• Meaningful work that creates positive community impact
• Opportunities for professional growth and development
• Supportive and collaborative team environment

Key Responsibilities

• Develop and strengthen relationships with donors, volunteers, corporate partners, and community stakeholders to advance the organisation's mission and community impact.
• Develop and lead fundraising initiatives, campaigns, sponsorships, and donor engagement activities to achieve fundraising goals and expand support networks.
• Oversee communications and outreach efforts across digital, media, and stakeholder channels to enhance organisational visibility, engagement, and brand reputation.
• Provide strategic direction for community engagement programmes, donor events, and outreach initiatives, ensuring alignment with organisational objectives and stakeholder needs.
• Identify and cultivate partnerships with corporations, foundations, and community organisations to enhance collaboration, resource mobilisation, and organisational impact.
• Oversee donor and stakeholder engagement systems, reporting, and analytics to support informed decision-making and continuous improvement.
• Provide leadership and strategic oversight of the volunteer management function, guiding the team in volunteer engagement, retention, recognition, and programme development.
• Lead, mentor, and develop 6-7 team members, fostering a collaborative and high-performing culture while ensuring effective execution of departmental priorities.
• Collaborate with senior management and cross-functional teams to develop engagement strategies, evaluate outcomes, and drive continuous improvement initiatives.

Requirements

• Mandatory Degree or professional qualification in Communications, Business, Public Relations, or a related field.
• At least 3–5 years experience managing a team, in community engagement, fundraising, communications, stakeholder engagement, partnership development, volunteer management, or related fields.
• Proven experience leading and developing teams, including setting objectives, managing performance, and fostering collaboration.
• Strong stakeholder management, relationship-building, and communication skills.
• Experience in organising campaigns, events, or engagement programmes is advantageous.
• Familiarity with CRM systems, digital communication tools, and social media platforms is preferred.
• Resourceful, adaptable, and able to thrive in a collaborative environment.