Manager, Customer Service, UOB Asset Management

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Position Summary

We are seeking a dedicated and attentive Customer Service Staff member to join our team. The ideal candidate will be responsible for providing excellent customer support, addressing inquiries promptly, and ensuring a positive customer experience through clear communication and consistent follow-up.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person with professionalism and accuracy.
• Understand and identify customer needs, providing appropriate solutions and support.
• Perform timely follow-ups on pending issues to ensure successful resolution and customer satisfaction.
• Maintain customer records, update systems, and ensure information accuracy.
• Coordinate with internal teams to escalate and resolve complex customer issues.
• Monitor and track service requests to ensure service levels are met.
• Collect customer feedback and highlight areas for improvement.
• Support administrative tasks related to customer service operations.

Requirements

• Strong communication skills (verbal and written).
• Attentive and customer-focused, with the ability to listen actively and empathize.
• Excellent follow-up and organizational skills to manage multiple cases effectively.
• Ability to remain calm and professional under pressure.
• Basic computer literacy and familiarity with customer service tools (Excel, Word, email, etc.).
• Previous customer service experience in the financial industry is an advantage but not mandatory.

Key Competencies

• Customer orientation
• Clear communication
• Problem-solving
• Patience and professionalism
• Attention to detail
• Team collaboration

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference