Manager - Employee Relations

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Responsibilities

• Primary point of contact for employees regarding workplace issues, grievances and complaints.
• Act as the first point of contact for managers who require ER advice and guidance, ensuring that great customer service is always delivered.
• Provide coaching/consulting/support and interpretation of Employee Relations (ER) policies, standards and procedures to Supervisors, Mangers, Leaders and HR Business Partners.
• Be a source of expertise on Singapore labour law, process and procedure.
• Provide consulting services to managers and HRBPs on managing disciplinary and performance management matters and cases.
• Contribute to the development and enhancement of ER/HR policies, standards, procedures and guidelines in accordance with company standards and in ensuring relevance to local culture, Labour laws, and practices
• Engaging HRBPs, employees and line management in awareness and training programs of employee relations matters.
• Ensuring 100% legal compliance with labour laws and statues. Formulate and implement the legal compliance management policies, procedures and standards.
• Support the investigation and resolution of employee complaints, misconduct allegations and policy violations.
• Document and maintain detailed records of employee relations cases and disciplinary actions.
• Manage and track ER cases from initiation to resolution. Advise relevant stakeholders of the progress, closures and on associated risks
• Foster, develop and maintain strong relationships with customers, CoEs, vendors, and BU HR partners to expedite effective query resolution and ensure knowledge is kept up to date.
• Optimizing HR processes and workflows which involves streamlining and improving the efficiency of case management.
• Monitor key SLA metrics and ensure service delivery meets or exceeds target
• Understand and be compliant with the corporate data protection and confidentiality policies.

Requirements

• Bachelor's or Master's Degree in Business, HR or related
• 8 - 10 years of HR experience with strong experience in the area of Employee Relations
• Familiarity with Singapore labour laws, regulations, compliance requirements and best practices.
• Good understanding of conflict resolutions and employee investigation.
• Must have a thorough understanding of employee grievance resolution, investigative methods, organization HR policy and practices
• Ability to carefully listen, probe and analyze data accompanied with sound judgment that meets organization and employee objectives
• Ability to assess risk (esp. legal exposure) in employee issues and gain appropriate support/action
• Strong verbal and written communication skills and ability to work in teams within deadlines.
• Strong interpersonal and conflict resolution skills.
• Wide-ranging understanding of current HR policy and process and able to provide advice and guidance on complex issues including employee relations related issues.
• Personable with strong communication and relationship building capabilities across all levels of the business
• Practical and logical; able to solve problems quickly and excellent stakeholder management
• Attention to details and highly organized with strong administrative skills and ability to operate independently on own initiative

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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