Manager (Employment Services)

Role Summary

The Manager (Employment Services) provides overall coordination and operational leadership for the Job Support and Retention Programme, ensuring high-quality delivery and strong partnership management with SBFF and other stakeholders. The role drives programme planning, reporting, events coordination, process improvement and team support to achieve targeted employment and social outcomes for clients.

This position also serves as the primary coordination point across internal teams (Career Coaches, Operations, Finance, Data / Reporting) to ensure smooth execution, timely reporting, and effective stakeholder engagement.

Key Responsibilities

1) Programme Leadership & Coordination

• Lead day-to-day coordination of Job Support and Retention Programme activities, ensuring smooth execution of service delivery, schedules, workflows and programme milestones.
• Translate programme goals into practical workplans, timelines, and task allocation for the team.
• Support implementation of programme strategies, SOPs and continuous improvement initiatives.

2) Partnership & Stakeholder Management (SBFF and others)

• Act as the key liaison with SBFF on programme coordination matters, including reporting timelines, events, and programme planning.
• Coordinate stakeholder meetings, prepare agendas / minutes, track action items and follow through on deliverables.
• Support relationship-building with employers, referral partners and community partners to strengthen placements and opportunities.

3) Impact Reporting, Data & Compliance

• Oversee programme reporting requirements, including outcome tracking, impact narratives, dashboards and submission of reports to SBFF / funders.
• Ensure timely and accurate documentation, data quality and compliance with internal requirements and funder guidelines.
• Work with relevant internal units to streamline data capture and reporting processes.

4) Events & Engagement Planning

• Plan and coordinate Job Support and Retention Programme -related events (e.g., employer engagement, client workshops, outreach activities, networking sessions).
• Manage event logistics, run-of-show, vendor coordination and post-event reporting, including attendance and outcomes.
• Support communications and collateral development with internal comms / design resources where applicable.

5) Team Support & Quality Assurance

• Provide supervision and coordination support to job coaches / career coaches, ensuring consistent practices and service quality.
• Support onboarding of new staff / volunteers and ensure adherence to programme SOPs.
• Facilitate regular team huddles, case coordination discussions (as appropriate), and ensure follow-ups are completed.

6) Process Improvement & Administration

• Replace / absorb administrative coordination functions by improving workflows, templates, trackers, and SOPs.
• Support budget monitoring and basic procurement / claims coordination for programme needs in accordance with organisational policies.
• Identify operational risks and issues early, propose solutions, and escalate when needed.

7) Others

• Any other related duties in New Hope CS as assigned by Reporting Officer

Accountability

• Reports to Director of Social Work

Competency Requirements

Core Competencies

• Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners,and stakeholders. 
• Leadership: Excellent team player with strong leadership and responsibility skills. 
• Adaptability: Strong team player who is resourceful, adaptable, and able to perform multitasks under a given timeline. 
• Strong project management, coordination, and stakeholder management skills.
• Comfortable with outcomes reporting, data tracking, and translating data into insights.
• Strong writing skills for reports, proposals, and impact narratives.
• Event planning and operations capability (logistics, vendors, run-of-show).
• High attention to detail, structured, proactive, and process-driven.

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel,PowerPoint, etc.). 

Education and Experience

• Diploma / Degree in Social Work, Counselling, Psychology, Human Services, Business Administration, or related fields (or equivalent experience).
• Relevant certifications in career development / coaching are an advantage.
• Minimum 3 - 5 years of relevant experience in programme coordination / management, workforce development, employment support, or social services.
• Experience working with funders and managing reporting requirements is preferred.
• Prior team leadership / supervisory experience is an advantage.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.