Manager ( ERP Applications & Software Projects / $9000-$10000 ) - Get Hired Fast

Information

• $$9000 - 10000
• Technology MNC
• In House Permanent Role

Reporting to the IT Director and managing a team to lead the following responsibilities:

• Implement and manage Digital Platform (OSS & BSS) that does the following:
• Real Time automated BillingSolutions
• Network Data Management
• Service Orders receiving
• Inventory management
• Work Orders distribution
• Orders progress updates
• Geographical systems
• Provide end-to-end support for system and the associated business processes, including application integration and configuration of the production and non-production environment
• Manage the vendors, all change requests and new developments including the coordination of the acceptance of all changes and new developments into Business-As-Usual (BAU) support
• Review system designs, technical specifications and ensure that all requirements are captured and work with vendor on the User Acceptance Tests specifications
• Review post productions issues (bugs), find root cause and work with vendors to propose preventive measures
• Develop and maintain Business Continuity Plan (BCP), Business Impact Assessment (BIA), Disaster Recovery Plan (DRP) maintenance and testing
• Develop, maintain, implement and enforce ITIL based processes for incident, problem and change management including assessment and approval of test strategy together with the review of testing results, implementation plan review, and production deployment
• Partner closely with IT teams to ensure the successful setup of/changes to hardware, virtual machine, cyber security, operating system and databases associated with the OSS applications

Requirements

• Degree in relevant IT disciplines
• Experienced in OSS, Order Management & Fulfillment Systems, Work Order Management and/or Trouble Tickets Management.
• Proven experience and possess a good understanding of business enterprise business processes including order receiving, processing, provisioning and cancellation of internet broadband orders as well as work orders assignment, completion, etc.

EA: 17C8660

CEI: R1104442 (Wong Zi Ming Shawn)

www.sourcesolutionshr.com