Manager (Gaming Research)

[What the role is]

[What you will be working on]

Your key responsibilities will include the following:

Survey Research & Data Analysis

• Design and run quantitative surveys to measure public awareness, attitudes, and behaviour related to gambling

• Analyse survey data using statistical methods to identify trends and produce actionable findings

• Manage the full survey lifecycle: questionnaire design, sampling, data collection, cleaning, analysis, and reporting

• Prepare clear, well-structured research reports and presentations for management and stakeholders

• Maintain and update research databases and tracking tools for ongoing monitoring

Field Research & Ground Sensing

• Conduct face-to-face surveys and interviews with punters and members of the public at street level and gambling venues

• Gather ground intelligence on illegal gambling activities, including products, operations, and punter behaviour

• Plan and execute field operations safely and systematically, including logistics, route planning, and data recording

• Compile and submit regular field monitoring reports with key observations and findings

Stakeholder Engagement

• Build and maintain effective partnerships with law enforcement, regulatory bodies, and community partners

• Facilitate information sharing to support joint efforts in countering illegal gambling

• Coordinate with inter-agency counterparts on research findings, ground intelligence, and operational matters

Procedures & Compliance

• Review and improve standard operating procedures for field research, survey data collection, and reporting

• Ensure all research and field activities comply with data protection rules and ethical standards

Secretariat & Communications

• Perform secretariat duties for inter-agency committees and working groups: prepare meeting agendas, papers, minutes, and matters arising

• Draft correspondence, briefs, and reports for internal management and external stakeholders, including at senior and Chairman level

• Write clear, well-structured speaker scripts and talking points for presentations and official engagements

• Present research findings and updates to management, committees, and inter-agency counterparts confidently and clearly

• Deploy to the field when operationally required, including evenings or weekends, to conduct ground sensing or support field operations

Procedures & Compliance

• Review and improve standard operating procedures for field research, survey data collection, and reporting

• Ensure all research and field activities comply with data protection rules and ethical standards

[What we are looking for]

Requirements:

• Minimum a tertiary qualification in a relevant field

• At least 3 years of relevant working experience. Experience in market research, data analytics, statistical modelling, or investigation/intelligence work would be an advantage

• Knowledge of the local gambling landscape and relevant laws and regulations would be an advantage

• Strong analytical acumen, logic building and problem-solving skills, with facility in working with numbers and data

• Good written and communication skills, including report writing and presentations

• Good interpersonal skills and able to manage multiple stakeholders effectively

• Well-organised, able to multi-task and manage concurrent projects and deadlines

Join us and help us to achieve our compelling vision of a caring and resilient Singapore. 

The successful candidate will be appointed into a position commensurate with his/her working experience.

We regret that only shortlisted candidates will be notified.