CORE WORK ACTIVITIES / CRITICAL TASKS

Essential Job Function

• Assist the Director of Creative Services with creative-related jobs, as required and briefed; ensure awareness and understanding of pending and planned projects.
• Handle all digital/html/web/multimedia projects, from concept to delivery, as requested and briefed. This includes the accurate proofreading of all assigned projects and the briefing of instructions/changes to vendors.
• Liaise with external vendors including business partners, programmers, translation agencies, etc.
• To work closely with The Agency’s web and digital team; making sure our AP digital collateral and standards are aligned with the U.S.
• To constantly develop new digital ideas to support AP sales and marketing effort.
• To manage and supervise existing Graphic Designer and new hire proposed for 2026
• Support and expand Digital Alliance creative effort in AP and/or EME region
• To support the U.S. Digital Customer Experience Team to oversee and manage all current and future AP and/or EME Marketing website(s) development
• To support EME Designer with creative digital expansion for the EME region
• Expand, manage and take lead on the Referral App creative development for AP and subsequently EME region
• Expand, manage and take lead on the iPad marketing App creative development for AP
• To take lead in the development of a robust AP digital collateral library for the region stakeholders to search past and newly completed digital projects.  

Administrative Duties

• Liaise with the Director of Creative Services to establish a network of in-country vendors.
• Be the point of contact for receiving and processing collateral orders; work closely with vendors, ensuring timely and accurate deliveries.
• Provide advice and assistance with all artwork, image format and design queries.
• Partner with the Director of Creative Services to source new high-quality, competitive vendors, as required.
• Oversee with the management, administration and upkeep of photographic library including the handling of requests; burning of CDs, tracking and follow-up to ensure certain material is returned, as appropriate. This may also include researching, downloading and ordering of images from the website.
• Gain and maintain a working knowledge of current MVW and MVCI standards and guidelines, existing collateral, statistical information, etc. on an ongoing basis, and distribute relevant information to the onsite team, as appropriate.
• Assist with any translation processes required, by briefing the translation agencies, issuing job reference numbers, tracking progress, sending translations to assigned proof-readers and ensuring timely and accurate turnaround.
• Implement changes and co-ordinate the updating of existing artwork.
• Update, monitor, and manage the in-house artwork library, requesting artwork from vendors where/when necessary.
• Coordinate various reprints, where required, and once agreed with the Director of Creative Services.
• Obtain and keep all delivery notes and match them against vendors’ invoices, controlling any discrepancies.
• Set up effective planning and tracking systems to ensure production/delivery deadlines are met, materials are returned and collateral is distributed correctly.
• Maintain day-to-day and ongoing administrative duties for the design team.
• To maintain and build a strong working relationship with The Agency’s web / digital team.

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisor(s).

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat all employees and customers with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy and confidentiality.

Documentation/Reporting

• Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.

Computers/Software

• Transmit information or documents using a computer.
• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
• Use computer systems and software packages to input, access, modify, store, or output information
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

Physical Tasks

• Enter and locate work-related information using computers and/or other methods.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Other

• Perform all tasks in a timely manner ensuring all deadlines are met.
• Perform other related tasks as assigned by management.
• Comply with MVCI and Marriott Vacations Worldwide policies and procedures.
• Be proactive, team-oriented and have a flexible approach to work, meeting the needs of the team and the business at all times.
• Maintain an attitude and commitment to provide excellent service to all customers and associates.  Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and external customers.
• Maintain a working knowledge of all Marriott Vacations Worldwide product lines.
• Maintain computer systems knowledge (Windows, Outlook, Word, Excel, PowerPoint, etc.).
• Maintain knowledge of leading industry software and technologies (Adobe Creative Cloud’s softwares:
  In Design, Illustrator, Photoshop, Acrobat, Dreamweaver, Flash, HTML, etc.; and Video Making/Editing: Premier Pro, After Effects, etc.
• Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.

CANDIDATE PROFILE

• Diploma in Graphic Design/Visual Communication or equivalent.
• Proven graphic designing experience with a strong portfolio
• Proficiency in Microsoft Office, Mac OSX.
• Proficiency in Print Production software such as Photoshop, Illustrator, InDesign, Acrobat.
• Proficiency in Digital/Web Production software such as Dreamweaver, Flash, HTML HTML, Figma and CSS, Premiere Pro, After Effects.
• Must have copy writing and proofreading skills.
• Must have imaging skills (retouching of images).
• Well-organized, meticulous, keen attention to detail and capable of managing multiple priorities effectively.
• Motivated self-starter, resourceful, independent, and good problem-solving skills.
• Enthusiastic individual with good organizational and communication skills.

CRITICAL COMPETENCIES

Personal Attributes

• Integrity
• Dependability
• Positive Demeanor
• Presentation
• Initiative
• Stress Tolerance
• Adaptability/Flexibility

Interpersonal Skills

• Team Work
• Customer Service Orientation
• Diversity Relations

Communications

• Telephone Etiquette Skills
• English Language Proficiency
• Communication
• Writing
• Ability to interact, communicate and present ideas

Organization

• Detail Orientation
• Multi-Tasking
• Time Management
• Planning and Organizing

Work-based Competencies

• Demonstrable graphic design and technical print design skills
• Copy writing and proofreading skills
• Imaging skills (retouching of images)

Computer Software

• Microsoft Office
• Mac OSX

Adobe Creative Cloud Design Software

Print Production

• In Design
• Illustrator
• Photoshop
• Acrobat

Digital/Web Production

• Dreamweaver
• Flash
• HTML
• Figma

Video Making/Editing

• Premier Pro
• After Effect

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.