Manager IV, Customer Engineer

Key Responsibilities\n\nForecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.\n\nManages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.\n\nEnsures customer satisfaction with Company service and system performance.\n\nInterviews, hires, and trains customer engineers as necessary to support regional business.\n\nEnsures employee satisfaction through:\n\n\\- communication of business progress and all related action.\n\n\\- setting goals and controlling achievements.\n\n\\- establishing training and career development plans.\n\nEnsures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:\n\nEscalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.\n\nAchieves guaranteed up time and other parameters as sold to customers.\n\nPromotes quality improvement processes to:\n\n\\- reduce cycle time\n\n\\- drive continuous improvement of technical performance \n\n\\- empower the work force\n\nFunctional Knowledge\n\n * Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families\n\n\n\nBusiness Expertise\n\n * Applies understanding of the industry and how own area contributes to the achievement of objectives\n\n\n\nLeadership\n\n * Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges\n\n\n\nProblem Solving\n\n * Identifies and resolves technical, operational and organizational problems \n\n\n\nImpact\n\n * Impacts the level of service and the team\u2019s ability to meet quality, volume, and timeliness objectives\n * Guided by policies and resource requirements within business unit, department or sub-function\n\n\n\n\nInterpersonal Skills\n\n * Guides, influences and persuades others internally in related areas or externally\n\n\n\nPosition requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials\u0027 core values.\n\n## Qualifications\n\n### Education:\n\nBachelor\u0027s Degree\n\n### Skills\n\n### Certifications:\n\n### Languages:\n\n### Years of Experience:\n\n7 - 10 Years\n\n### Work Experience:\n\n## Additional Information\n\n### \n\n### Shift:\n\nDay (Singapore)\n\n### \n\n### Travel:\n\n### \n\n### Relocation Eligible:\n\nNo\n\n### Referral Payment Plan:\n\nNone\n\nApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. \n