Manager, Local Worker Advisory - Hiring Immediately

The incumbent will be part of the Local Worker Advisory team with the Tripartite Alliance for Dispute Management (TADM).

Job responsibilities:

• Provide advisory services on labour legislations, tripartite guidelines and employment practices (over email, phone, video conference and in person);
• Advise customers on matters related to employment disputes and give guidance on options and possible recourse to the disputes and follow through with the case till closure;
• Assist to file employment related claims on behalf of the customer;
• Fact find and assess contractual terminations and involuntary resignations on wrongful dismissal follow through with the cases till closure;
• Develop and maintain accurate customer related information into databases;
• Undertake process improvement and/or ad hoc projects where required.

Job requirements:

• Prior 2-3 years’ experience in human resources, customer service or counselling is an added advantage.
• Able to handle difficult customers and/or sensitive issues calmly, empathetically and professionally. You should have a positive attitude and an interest in helping people.
• Must be meticulous and possess good analytical and problem-solving skills.
• Able to communicate well and write concisely.
• Must be a team player who can work with both internal and external stakeholders.
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint & Outlook.

The position offered will be commensurate with the candidate’s experience and suitability.

Only shortlisted candidates will be notified.