Manager, Membership

[What the role is]

We are seeking a Manager for the Space Partnerships team at NCSS. You will work with Social Service Agencies (SSAs), commercial developers, and public sector agencies to secure, allocate, and manage spaces for social service delivery across Singapore. To best serve social and community needs, the successful candidate must understand social service delivery, design fair and effective partnership frameworks and drive space planning decisions using data-driven insights.

[What you will be working on]

Space Allocation & Project Management

• Design and implement assessment frameworks for awarding spaces to SSAs
• Evaluate SSA proposals against service impact criteria and social needs
• Manage end-to-end space allocation processes that are fair, consistent, and well-governed Develop policies and procedures for space allocation and tenant management

Stakeholder & Partnership Management

• Negotiate lease agreements with commercial developers, and public sector land agencies
• Work collaboratively with SSA partners to establish mutually agreed terms and conditions that support sustainable service delivery
• Manage relationships with SSA tenants and ensure smooth operations
• Mediate conflicts between tenants and multiple stakeholders
• Ensure compliance with governance requirements and approval processes

Data-Driven Planning

• Analyse service gaps and community needs across different locations
• Analyse location data and service delivery reports to inform space planning decisions
• Identify optimal sites for social service delivery based on social needs analysis
• Collaborate with analysts to extract insights from geospatial and other data
• Make recommendations to senior management

Grant Management & Governance

• Structure grant conditions and evaluation criteria to achieve service outcomes
• Oversee grant disbursement and fulfilment of funding requirements
• Ensure proper governance processes for all funding decisions, including preparing reports for necessary approvals

​Success Criteria

• Space Allocation: Award spaces to SSAs using fair criteria that maximise service impact for target communities in each location
• Partnership Management: Negotiate lease terms and manage tenant relationships to ensure operational effectiveness
• Space Planning: Use location data and service gap analysis to identify optimal sites and recommend space allocation strategies

[What we are looking for]

Essential Experience

• Minimum 3 years of relevant experience, preferably in social service sector, programme management or policy work
• Experience designing or working within assessment frameworks (RFP processes, grant evaluations, or similar)
• Experience in stakeholder management, navigating complex partnership dynamics , contract/lease negotiation
• Familiarity with governance processes and compliance requirements

Key Skills & Competencies

• Understanding of social service delivery models and sector landscape
• Strong analytical skills and critical thinking skills with ability to identify key problems, design practical and effective solutions
• Excellent negotiation and relationship management abilities
• Strategic thinking with ability to balance multiple competing priorities
• Strong written and verbal communication skills
• Project management and process design capabilities

Desirable Qualifications

• Knowledge of Singapore's social service ecosystem and funding landscape
• Experience with or interest in spatial analysis and geospatial data
• Understanding of property markets and lease structures

Personal Attributes

• Adaptable and resourceful, able to build structure and clarity in complex or ambiguous situations
• Collaborative, empathetic and committed to support SSAs as partners
• Strong judgement and decision-making abilities
• High integrity and attention to governance requirements
• Commitment to achieving optimal outcomes for service users

What We Offer

• Impact on social service delivery across Singapore
• Opportunity to shape how NCSS partners SSAs through space and potentially funding
• Professional development in programme management, data analysis and strategic planning
• Collaborative environment focused on social and community impact