Manager, OTC

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Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Position Summary
We are seeking a highly motivated SAP Order-to-Cash Manager to lead digital transformation initiatives across Asia markets. This role combines deep SAP S/4HANA expertise, innovation leadership, and business partnership capabilities to deliver scalable, intelligent, and customer-centric solutions.

The successful candidate will drive end-to-end OTC process excellence, lead complex integrations across SAP and retail platforms, champion AI-enabled business capabilities, and collaborate closely with business and technology stakeholders to accelerate operational efficiency and business growth.
 

Key Responsibilities

• Lead design, configuration, implementation and optimization of SAP Order-to-Cash solutions across multiple markets.

• Partner with business stakeholders to identify pain points and deliver innovative, scalable solutions.

• Drive end-to-end integration across SAP S/4HANA, CAR, OMS, POS, WMS, EDI, APIs and external platforms.

• Leverage AI-enabled capabilities, intelligent automation and predictive analytics to improve OTC processes.

• Lead resolution of complex cross-system integration and data consistency issues.

• Collaborate with development teams on enhancements, debugging, performance tuning and technical design.

• Manage testing, deployment, hypercare and continuous improvement activities.

• Provide leadership, mentoring and stakeholder management across regional and global teams.

Required Qualifications

• 8+ years SAP SD/CAR experience
• Proven SAP implementation and rollout leadership
• Strong S/4HANA integration expertise across retail ecosystems
• Experience driving cross-functional transformation initiatives
• Strong troubleshooting, root-cause analysis and stakeholder management skills
• Experience with automation and AI-enabled business solutions preferred
• Ability to work effectively within global COE and matrix organizations

Why Join Us?

Be part of a global transformation journey powered by SAP S/4HANA, AI and modern retail technologies.

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.    

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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