Manager Planning & Engineering Global Trade Services

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities
 
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
 
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

As a manager you are required to own the clearance technology, process and performance in collaboration with our IT and Operation teams to deliver the best-in-class customer experience for FedEx customers.

Key responsibilities:

• Clearance Technology management: Responsible for development, maintaining and deploying new systems and tech solutions including but not limited to AI/ML to improve customer experience and maintain regulatory compliance

• Clearance Process Engineering / Re-engineering: Establishing design led clearance operations by auditing and updating SOP and validating with actuals. Updating Operation process to accommodate business needs e.g. new flight launch, etc

• Clearance Performance management (Cost, Service): Owning full responsibility to improve Operations cost for clearance and performance for end customers

• Clearance Operations manpower assessment: Working hand in hand with Operations to validate FTE needs and conducting ad hoc manpower assessment as needed

• Team management: Managing a group of Engineers and vendors spread across multiple regions.

• Risk management: Understanding risk due to technology/regulatory or other reasons and effectively collaborating with stakeholders for mitigation

Key KPI’s:

• Clearance Operations Productivity

• Clearance cost per shipment & Staffing cost per shipment

• Clearance – On time performance, Cage Trace closure, Pre-clearance rate, Cage, etc

Success criteria:

Success will be purely based on outcomes linked to quantifiable improvements in KPI’s listed above

Requirements:

• Education: Bachelor's Degree or equivalent in Engineering, IT, Business or any relevant fields
• 5 years of relevant work experience
• Experience in the Customs Clearance domain would be an added advantage

Job Posting End Date: