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Manager, PR & Client Services

salary Salary :

$6,500 - 6,800 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Manager, PR & Client Services

As a Manager, you are responsible for initiating, developing and managing appropriate communication strategies and programmes to achieve clients’ objectives and be responsible for their overall successful implementation and management.



Responsibilities


Account Management


  • Day-to-day management of account, including WIP meetings, according to agreed programme and scope of work

  • Fully familiarise oneself with clients’ business and related industry, client contacts, and clients’ internal communication processes

  • Prepare and submit on time all client meeting contact reports

  • Prepare client monthly activity reports detailing all activities carried out for the month

  • Ensure all materials and reports submitted to clients are timely, accurate, error-free and approved by account lead (account consultant or director)

  • Oversee and sign-off on all materials and reports for client submission

  • Brief and manage third parties e.g. designers, photographers, event companies and vendors

  • Manage and oversee client events, logistics and coordination

  • Serve as account lead, manage client contact and correspondence

  • Provide accurate deliverables and budget estimates using the PRecious Communications Estimator for projects & retainers

  • Manage and track client deliverables and budgets to prevent over-servicing and ensure account profitability

  • Responsible for assembling the “best team” for client project or retainer

  • Proactively alert relevant director to any emerging client or budget issues

  • Oversee media monitoring, compilation of media clippings and media pitching

  • Build and cultivate relationships with the media and influencers

  • Brief clients’ spokesperson ahead of interviews

Client Management & Strategy Counsel


  • Contribute strategic and creative inputs for clients’ PR programmes, proposals and at client meetings

  • Provide client counsel, proactively build client trust and relationships

  • Develop long-term strategic plans / recommendations for clients, ensuring alignment and integration with clients’ marketing and digital strategy and execution

  • Develop senior-level client programmes including thought leadership campaigns, key messages and positioning

  • Develop relationships with senior-level client contacts

  • Position the agency as a strategic partner to the client

  • Monitor and alert team and directors to emerging and potential PR or industry issues relevant to client

  • Prepare recommendations to forestall or capitalise on emerging PR or industry issues

  • Develop and present issues & crisis comm plans and strategies to clients

  • Prepare comms programme or project evaluation reports at appropriate intervals

  • Conduct periodic strategic comms programme reviews for clients and recommend adjustments if required

  • Assist in media training of clients

  • Understand the media landscape (e.g. knowing top media titles / journalists relevant to clients)

Content Development


  • Oversee and manage the quality of content development (writing skills, strategy) and provide final sign-off for content

  • Adapt and customise content for different audience and formats

  • Create hooks and create media / audience appeal (e.g. strong pitch, headline, caption)

  • Use narrative and composition skills to tell a story

  • Contribute to higher-level content (thought leadership, bylines, case studies, client or media endorsements, white papers, media roundtables, yearly planning, quarterly PR plans)

  • Create or development KOLs programme specific to the needs of Corporate or Consumer accounts.

Team Work & Management


  • Live and advocate PRecious Principles

  • Manage, coach and train junior or new members

  • Offer and help others beyond own scope of work

  • Conduct performance appraisals, training and sharing sessions

Business Development & Management


  • Contribute in business development pitches and undertake research / intelligence gathering

  • Identify organic business opportunities from existing clients locally and across countries

  • Develop and cultivate leads for new business

  • Lead or co-lead in business development pitches

  • Coach team members in business development skills

  • Contribute to the management of the Singapore office including staff development, recruitment, identifying new growth areas

  • Work with Director bench on building, identifying and achieving new business pipeline and revenue goals




  • Bachelor’s degree in marketing, communications, or a related field with 5 - 7 years of experience

  • Prior experience in a client-facing role in an agency (background in in-house corporate communications is also welcomed)

  • Demonstrated ability to write and pitch stories effectively

  • Experience in sustainability, energy, and finance would be advantageous

  • Integrated experience in creating paid, earned, owned, and shared content

  • Positive demeanor, adept at multitasking, and capable of working both independently and collaboratively within a team


Original job Manager, PR & Client Services posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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