Manager / Senior Manager, Service Delivery

[What the role is]

[What you will be working on]

Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity. Key responsibilities include:

Oversee Service Strategy Implementation

• Analyse landscape and engage stakeholders to understand national strategies and identify critical and emerging needs and gaps

• Partner with social service agencies (SSAs), government agencies and stakeholders to develop and implement strategies to meet such needs and gaps

• Engage with internal and external stakeholders to ensure alignment with objectives

• Drive collaborations to develop innovative solutions

Programme Management and Evaluation

• Oversee assessments of funding proposals for new programmes

• Partner with service providers to grow person-centred, resource-efficient solutions

• Set and monitor output, outcome and impact indicators

• Perform budgetary operations (e.g., funding computation, disbursements) for programmes

• Manage performance evaluation and community funding allocation

• Train and guide officers in programme implementation

• Collate and produce reports for key stakeholders

• Systems Management and Data Analysis

• Manage enhancements, maintenance and day-to-day operations systems for programme reporting and data collection

• Work with government agencies to empower service users with information to find needed support

• Enable real-time monitoring of key programme metrics and analyse programme data to identify trends, issues and gaps

Grant management

• Manage operational policies, including grant design, eligibility and assessment criteria

• Coordinate application and assessment phases, including conducting briefs and workshops

• Manage funding disbursements, budget utilisation and proper accounting

• Develop and maintain standard operating protocols, streamline processes and reduce administrative work

Support the Services Group and NCSS as and when required

[What we are looking for]

Personal Competencies:

• Strong communication & interpersonal skills to work with multiple stakeholders

• Able to work independently as well as collaboratively in a dynamic environment

• Strong organisational skills with keen attention to details

• Results-driven self-starter with proven ability to identify opportunities and drive projects to completion 

Skills & Knowledge:

• Relevant experience with social services, and/or with grant management.  

• Knowledge of public service grant management and funding practices will be an added advantage

We regret to inform that only shortlisted candidates will be notified.