Manager, Service Account Manager

THE ROLE

The Manager, Service Account Manager leads a team responsible for delivering Business Critical Services for Everpure’s strategic accounts, with the role based in Singapore and supporting priorities across APJ. In this role, you will execute the Advanced Services strategy by guiding a high-performing team, strengthening cross-functional partnerships, and ensuring customers realize measurable business value from their data management investments. You will work closely with Advanced Services leadership and peers across Customer Experience, Sales, Systems Engineering, and Product to scale premium service delivery, drive customer outcomes, and support Everpure’s continued growth.

WHAT YOU'LL DO

• Lead and develop a team of Service Account Manager, Resident Engineer and Service Account Engineer professionals responsible for delivering Business Critical Services to strategic customer accounts across the region


• Partner with Advanced Services leadership and peer leaders across Advanced Services and Customer Experience to execute regional strategy in alignment with Everpure’s broader business objectives


• Scale and develop the team to meet customer needs and support business growth, with a focus on enterprise-grade service delivery and customer outcomes


• Build trusted relationships with customers, partners, and internal stakeholders to align service delivery with business priorities, technical objectives, and long-term value realization


• Drive team performance, engagement, and productivity through coaching, empowerment, and ongoing development


• Ensure consistent, high-quality delivery of Business Critical Services offerings and motions across the portfolio


• Collaborate with Customer Experience, Sales, Systems Engineering, Product, and Portfolio teams to design scalable, resilient data management solutions and evolve future service offerings


• Forecast service demand and align internal resource planning with portfolio needs, strategic priorities, and growth expectations


• Guide the team in proactively managing the customer lifecycle through premium service motions that increase engagement, adoption, retention, and business impact


• Attract, develop, and retain top talent to support current delivery needs and future organizational capability

WHAT YOU BRING

• Strong leadership experience in advanced services, with a track record of building, developing, and scaling high-performing customer-facing teams


• Experience partnering with peer leaders across services, sales, and customer experience functions to deliver customer and business outcomes


• Understanding of services sales motions and the business acumen to support profitable growth in partnership with services sales and delivery teams


• Working knowledge of enterprise customer expectations, especially within premium, high-touch service models


• Familiarity with the data storage industry and how to translate that knowledge into an exceptional customer experience


• Experience in one or more technology areas relevant to Everpure’s modern data experience, such as data management, protection, migration, analytics, AI/ML, business applications, or multicloud environments


• Ability to build strong relationships with customers, partners, and internal stakeholders across functions and levels


• Experience using change management and cross-functional collaboration to improve both customer and employee experience


• Executive presence with strong written and verbal communication skills and the ability to influence, align, and build consensus across multiple organizations


• Experience leading complex teams and driving performance across a broad regional scope


• Relevant professional experience in the technology industry or related fields


• Bachelor’s degree or equivalent relevant experience


• Ability to travel as needed to support customers, partners, and business priorities


• We are primarily an in-office environment and therefore, you will be expected to work from the office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.