Manager (Service Assurance), Group Data Centre Operations

About STTGDC

Be part of a global leader in data centre solutions

ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

Why STT GDC

STT GDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

✨ Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

🌟 Collaborative and vibrant workplace: We celebrate diversity and the power of teamwork. We value every idea and strive for constant improvement through collective innovation

📈 Opportunities for growth: At STT GDC, we don’t just offer roles – we cultivate long-term career pathways. Through professional development programs, mentorships and stretch assignments, we are committed to enabling you to grow and reach your full potential.

Key Duties and Responsibilities

As Manager (Service Assurance), Group Data Centre Operations (GDCO), you will be part of the Service Assurance team with responsibilities across data centres in Southeast and Northeast Asia. In this role, you will drive the performance of key operational processes to achieve continuous improvement and operational excellence, manage audit programmes to ensure compliance with required certifications including security (ISMS), processes (SMS & BCMS),and energy and environmental standards, and support the deployment and adoption of IT tools and systems to enable process automation and performance reporting.

• Plan, schedule, and conduct internal audits for ISO 27001, ISO 20000-1, ISO 22301, and ISO 50001standards, prepare audit reports and follow up with auditees to close findings.
• Plan, schedule, and complete external audits by engaging certification bodies to achieve and maintain ISO 27001, ISO 20000-1, ISO 22301, and ISO 50001 certifications.
• Monitor and review operations processes, including incident and change management to drive continuous improvement of key KPIs.
• Monitor the effectiveness of physical security controls and operations to maintain and enhance overall sites security posture.
• Support the setup and maintenance of ISMS, BCMS, and SMS management systems.
• Contribute to the documentation of key operational policies, processes, manuals, SOPs to drive alignment and consistency across countries.
• Support the automation of operational processes and performance reporting using appropriate IT tools and systems.
• Provide training and coaching to the data centre operations teams and auditees on audit requirements and processes.
• Support all service assurance-related activities, initiatives, and projects.
• Any other tasks as assigned by the Management

Requirements

• Degree or Diploma in IT, Mechanical & Electrical Engineering, or a related field.
• Minimum 6 years of relevant experience, including at least 3 years in a Data Centre environment.
• Experience in data centre or critical environment operations (e.g., M&E facilities, security operations) and ITSM processes (incident, change, problem management).
• ISO Lead/Internal Auditor certification (ISO 27001, 22301, 20000-1, or 50001) with hands-on audit and certification experience.
• Familiarity with ISMS, BCMS, SMS frameworks and ITSM/operations support tools.
• Strong analytical, problem-solving, and cross-cultural communication skills; bilingual in English and an additional Southeast Asian language is preferred.
• Self-driven with strong attention to detail and the ability to deliver results with minimal supervision.