Manager, Strategic Account Management

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We’re looking for a Manager, Strategic Account Management to join our growing team. The Manager, Strategic Account Management will drive growth for our high-value partner portfolio through close business relationships, value-creation, and operational and marketing excellence. Reporting to the Lead, Strategic Account Management, ideal candidates should possess quick learning abilities, experience in data-informed business planning, a high degree of comfort with proprietary software systems and a very keen eye for details. Experience and knowledge of F&B operations is a plus.

Job Responsibilities

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities

• Plan and facilitate joint business plans and quarterly business reviews with your portfolio of clients

• Achieve and exceed on weekly and monthly KPIs/business goals

• Maintain and grow the revenue and gross profit of each account through constructing and negotiating commercial terms within your portfolio

• Grow the topline for our clients and your portfolio through marketing endeavors, operational excellence tools/metrics, strategic launches/partnerships

• Work with internal support functions to ensure alignment between client needs, content, operations, and marketing 

• Leverage and use key data insights to elevate business actions

• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market

• At least 4 years of experience in a client-facing and sales-based relationship management role

• Proven track record of Account Management or Territory Sales with B2B sales experience, preferably in any of the following areas: media, advertising, and e-commerce

• Excellent communication skills, must have a consultative sales approach and be a strong persuader and influencer

• Fluent in both English and Mandarin

• Strong relationship builder, has a positive attitude and is a team player

• Highly driven, is self-motivated, target oriented, resilient and tenacious

• Customer focused, enjoys working autonomously, hits the ground running and demonstrates a willingness to learn

• Strong analytical skills, makes well judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas