Manager, Volunteer Centre

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Reporting to the Head, Volunteer Management & Community Engagement, this role will lead a synergistic team that cultivates a culture of service excellence, focusing on volunteerism, collaboration, continuous learning, and innovation to provide agencies with the best experience in volunteerism, corporate and agency partnership, and community engagement.

Responsibilities:

• Develop and implement strategies to build a sustainable network of volunteers in support of agencies and corporates.
• Establish and maintain partnerships with community organisations to grow and engage the volunteer base for community activities.
• Lead the recruitment, onboarding, and deployment of individual volunteers and corporates doing CSR activities, ensuring alignment with appropriate activities based on skills and interests and organisational needs.
• Develop volunteer engagement and recognition initiatives to strengthen volunteer satisfaction, retention, motivation and long-term commitment.
• Build and maintain strong relationships with volunteers through regular communication
• Monitor volunteer participation trends and analyse engagement data to improve volunteer experience.
• Oversee volunteer operations and ensure proper governance (documentation, risk management and compliance)
• Develop, review, and deliver training materials to equip volunteers with the necessary knowledge and skills to perform their roles effectively.
• Design and launch new volunteer programmes that contribute to community care efforts.
• Manage the volunteers from recruitment, retention, engagement and training.
• Undertake any other duties as assigned.

• Bachelor's degree in any discipline.
• At least 5 years of relevant experience in volunteer management, preferably within the community and social service sector.
• Able to work some weekends and nights.
• Strong strategic thinking and analytical capabilities.
• Strong people skills and emotional quotient and leadership qualities.
• Able to engage and manage the people, public and private sector agencies.
• Able to work collaboratively with internal teams and external partners to ensure smooth coordination and successful execution of volunteer programmes and events.
• Excellent planning, project management, and organisational skills.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office
• Experience in strategic planning or programme development is an added advantage.