Manager, Volunteer Centre

Reporting to the Head, Volunteer Management & Community Engagement, this role will lead a synergistic team that cultivates a culture of service excellence, focusing on volunteerism, collaboration, continuous learning, and innovation to provide agencies with the best experience in volunteerism, corporate and agency partnership, and community engagement.

Responsibilities:

• Develop and implement strategies to build a sustainable network of volunteers in support of agencies and corporates.
• Establish and maintain partnerships with community organisations to grow and engage the volunteer base for community activities.
• Lead the recruitment, onboarding, and deployment of individual volunteers and corporates doing CSR activities, ensuring alignment with appropriate activities based on skills and interests and organisational needs.
• Develop volunteer engagement and recognition initiatives to strengthen volunteer satisfaction, retention, motivation and long-term commitment.
• Build and maintain strong relationships with volunteers through regular communication
• Monitor volunteer participation trends and analyse engagement data to improve volunteer experience.
• Oversee volunteer operations and ensure proper governance (documentation, risk management and compliance)
• Develop, review, and deliver training materials to equip volunteers with the necessary knowledge and skills to perform their roles effectively.
• Design and launch new volunteer programmes that contribute to community care efforts.
• Manage the volunteers from recruitment, retention, engagement and training.
• Undertake any other duties as assigned.

Qualifications

• Bachelor's degree in any discipline.
• At least 5 years of relevant experience in volunteer management, preferably within the community and social service sector.
• Able to work some weekends and nights.
• Strong strategic thinking and analytical capabilities.
• Strong people skills and emotional quotient and leadership qualities.
• Able to engage and manage the people, public and private sector agencies.
• Able to work collaboratively with internal teams and external partners to ensure smooth coordination and successful execution of volunteer programmes and events.
• Excellent planning, project management, and organisational skills.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office
• Experience in strategic planning or programme development is an added advantage.