Manager, Wearable Technology & Operations (1 year contract)

[What the role is]

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Join us at the Forefront of Shaping Healthier Lives

Overview
The Health Promotion Board’s vision is to make Singapore a nation of healthier people.

Come be a part of this journey if you’re passionate about creating boundary-pushing work that drives behavioral change.
You will be a part of HPB’s Wearable Technology & Operations (WTO), which strives to leverage wearable technology to drive sustained health behaviour change among individuals in Singapore. Through the provision of fitness trackers and digital health platforms, WTO aims to empower users with accessible tools to monitor their physical activity, build healthier habits, and take proactive steps towards better health.

[What you will be working on]

Job Summary
The Manager, Wearable Technology & Operations will oversee the implementation, maintenance, and operational excellence of wearable technology programs within the Health Promotion Board for a one-year contract. This role focuses on leveraging technology to enhance public health initiatives and manage related logistical and operational aspects.

Job Responsibilities

• Lead the planning, execution, and evaluation of wearable technology projects, ensuring alignment with organizational goals and timelines.

• Manage the procurement, deployment, and lifecycle of wearable devices, including inventory management and distribution.

• Develop and implement operational procedures and best practices for data collection, storage, and utilization from wearable devices, adhering to data privacy and security regulations.

• Collaborate with internal stakeholders (e.g., public health programs, IT, communications) and external partners (e.g., vendors, technology providers) to ensure seamless project delivery.

• Monitor and analyze data from wearable devices to generate insights and reports, supporting evidence-based decision-making for public health interventions.

• Provide technical support and training to staff and participants on the effective use of wearable technology and associated platforms.

• Identify and evaluate emerging wearable technologies and trends to recommend innovative solutions for health promotion.

• Manage project budgets, resources, and timelines effectively.

• Prepare regular progress reports and presentations for management and stakeholders.

[What we are looking for]

Job Qualifications

• Bachelor's degree in Biomedical Engineering, Information Technology, Public Health, Business Administration, or a related field.

• Minimum of 5 years of experience in project management, operations, or technology implementation, preferably within the healthcare or public health sector.

• Proven experience with wearable technology devices, platforms, and data analytics.

• Strong understanding of data privacy and security principles (e.g., PDPA, GDPR).

• Excellent project management skills, including planning, execution, and monitoring.

• Strong analytical and problem-solving abilities.

• Exceptional communication, interpersonal, and stakeholder management skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• Proficiency in project management software and data analysis tools.

What an ideal candidate looks like
An ideal candidate will be a driven and detail-oriented individual with 3-4 years of experience in customer support operations, including handling complex cases within defined SLAs. Experience in SOP review and vendor coordination will be advantageous, alongside a strong understanding of customer experience and process improvement.

The candidate should also possess:

• Proven ability to review and enhance SOPs to improve operational efficiency and service delivery.

• Experience working with external vendors to meet service delivery expectations.

• Strong stakeholder management skills, with the ability to align priorities and facilitate effective communication across teams.

• A customer-centric mindset, with the ability to leverage feedback and data to drive continuous improvements.

• Strong problem-solving skills and the ability to implement effective solutions.

• Ability to thrive in fast-paced and dynamic environments.

• Excellent written and verbal communication skills.

• High attention to detail and strong accountability in delivering results.

Successful candidates will be offered a 1-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure subject to meeting criteria​.