Marine Claims Handler

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

As a Marine Cargo Claims Handler, you will be responsible for managing and resolving claims related to marine cargo losses and damages.

You will collaborate with insurers, clients, and third-party service providers to ensure claims are processed efficiently and in compliance with claims policies and industry standards.

How you'll make an impact

• Oversee the entire lifecycle of cargo claims, from receipt of first advice to final settlement.
• Investigate, assess, and resolve marine cargo claims in a timely manner, ensuring compliance with company policies and industry regulations.
• Communicate effectively with clients to gather necessary information, provide updates, and offer coverage opinions to insurers and clients.
• Analyse and verify all relevant documentation, including bills of lading, insurance policies, survey reports, and correspondence related to the claim.
• Conduct thorough investigations of loss incidents and appoint surveyors, if necessary, to determine the cause and extent of damage.
• Liaise with insurers, legal teams, and external stakeholders to facilitate efficient claim resolutions.
• Prepare detailed reports and claims summaries, ensuring accurate documentation and record-keeping for audit purposes.
• Stay informed about changes in marine insurance regulations and practices to ensure adherence to legal and industry standards.

About you

• Direct claims experience, with a strong background in marine cargo preferred.
• Knowledge of marine insurance principles and practices.
• Strong focus on accuracy and thoroughness in all aspects of claims processing and documentation.
• Excellent analytical and problem-solving abilities to independently handle your own claims file.
• Must have valid authorisation to work in Singapore.