Market Data Technical Support Engineer - Energetic Workplace

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. 

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Gorup is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

About Parameta

Parameta Solutions, the data and analytics division of inter-broker dealer TP ICAP, is a leading global provider of OTC Market Data. From pre to post trade, their solutions help clients manage complex markets more effectively. 

In May 2022, the firm became an FCA authorized benchmark administrator. This license has allowed the company to take on administration of the nine TP ICAP interest rate swaps benchmarks that were previously administered by Moorgate Benchmarks.  In April 2023, the firm was also approved as an ESMA authorised benchmark administrator, making it the first IDB to administer OTC benchmarks and indices across Europe AND the UK. 

Central to Parameta’s purpose is partnering with clients to create true value. The team is focussed on helping clients navigate changing market conditions, not only by providing world-class proprietary data but also the analysis and insight that will fuel their strategies. 

Role Overview

An exciting hybrid opportunity for a motivated and experienced individual to be part of a team charged with the implementation and support of Global Trading Systems. This is a high profile business & external client facing role that works with the core technologies that make TPICAP the leader in the electronic trading business.  The team manages and delivers large real-time data sets used by global financial institutions.  You will be joining a highly adaptable and self-motivated team of employees, implementing and supporting our Trading infrastructure platforms and applications. The rewards of your hard work, initiative and innovation will be internal and interdepartmental growth opportunities.

Critical to the role is focus on day-to-day support and implementation of TP ICAP trading systems, documentation,  and  automation of existing procedures.  The candidate will need to maintain and develop internal customer relationships and participate in team building exercises. 

Role Responsibilities:

• Support real-time Data/Data flow on a minute by minute basis
• Support applications running on Linux and Windows Operating Systems

Familiarity with the Linux OS environment will be preferred.

• Diagnose/Fault find Data/Systems problems
• Configure/Format data for external clients
• Liaise with other support team members globally (London, Americas, Tokyo, Sydney, Manila) to resolve customer/system/installation/production issues
• The role includes some weekend work 
• The role will typically involve shift work and coverage during public holidays
• Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. cultural behaviors, security policies and regulatory requirements)
• Complete any and all mandatory trainings by the required deadlines
• Act with integrity and due skill, care and diligence in carrying out your duties and 
• Any other duties requested by Data and Analytics Management
•  

Experience / Competencies: 

Essential

• Minimum of 4 years IT experience in the financial markets
• Understanding of Linux/Unix Operating System and commands & shell-scripting 
• General understanding of basic networking concepts (e.g. routers, firewalls, VLAN switches)
• Familiarity with Windows Operating Systems
• Basic knowledge of Microsoft Excel using Real-Time data

 Competency Focus:

• The candidate must be able to demonstrate knowledge of at least 2 of the 

following:

• RMDS/TREP backbone
• Strong understanding of Linux operating systems
• Scripting Python or Linux-Shell scripting
• Configuration of Geneos ITRS monitoring software

The following knowledge will be a distinct advantage: 

• Refinitiv Contributions Channel 
• FIX protocol as used for Market data
• Microsoft SQL Server 
• Strong Microsoft Server OS level troubleshooting 
• Market Data Terminals (Eg: Refinitiv workspace “also known as Thomson Reuters Eikon”, Bloomberg)
• Understanding network topologies e.g multicast, troubleshooting, and packet capturing and analysis
• Knowledge of financial industry terms & verbiage, and real time data

Desired

• Personable and engaging
• Communicates effectively and efficiently to internal and external stakeholders
• Build relationships and networks with both internally and externally wherever possible
• Demonstrates strong customer focus
• Demonstrates ability to work effectively with others
• Constructively handles disagreements to reach a resolution
• Ability to work with diverse groups/ personalities

Innovative

• Open to innovative ideas/ experiences and ability to create new ideas, approaches or insights
• Seeks opportunities for improvements
• Handles situations and problems with innovation and creativity – ability to “think-out-of-the-box”

Dynamic & Competitive

• Demonstrates high levels of energy in seeking out and achieving new goals
• Goes that “extra mile”
• Is a self-starter
• Shows evidence of being comfortable working in fast paced or pressured environments
• Enjoys a challenge and is able to escalate
• Does not give up easily

Open & Communicative

• Adapts communication style to suit audience
• Projects personal credibility
• Interacts confidently without being overbearing
• Ability to work effectively in a high pressure environment
• Keeps emotions under control in difficult situations
• Handles criticism constructively

Professional Integrity

• Able to demonstrate honesty, integrity and professionalism
• Promotes loyalty to TP ICAP and its principles
• Works ethically and shows respect for both professional and company values

Effective

• Excellent attention to detail, highly organized with a proactive approach
• Strong analytical ability and problem solving skills