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*MASS HIRING* Customer Care Officer x 6 / $2400

salary Salary :

$2,200 - 2,400 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
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Job Description - *MASS HIRING* Customer Care Officer x 6 / $2400

Responsibilities

  • Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
  • Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
  • Type of calls consist and not limiting to
    • Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
    • Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
    • Point to point enquiries from customer
    • SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
    • Perform out bound calls to customers who leave callback
  • Ensure proper recording of conversation with customer in the call centre system
  • Meet/exceed all individual and team key performance indicators (KPI) set by the management
  • Maintain a positive and helpful approach in interactions with all customers
  • Able to work during weekend and perform OT when necessary
  • Other ad hoc duties as assigned by Team Leaders or Supervisors

 

Requirements:

  • Min O level or equivalent with at least 3 years of call centre experience

 

Other Information:

  • Tanjong Pagar MRT
  • Mon - Fri, Office hour
  • Salary Up to $3,000 per month

 

Interested candidates, kindly email a simply CV/resume to [email protected] or APPLY NOW! 

 

We regret that only shortlisted candidates will be notified.

 

Joey Lee | R1550634

EA: 23C1980


 

Original job *MASS HIRING* Customer Care Officer x 6 / $2400 posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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