*MASS HIRING* Customer Care Officer x 6 / $2400

Responsibilities

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to
  • Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  • Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
  • Point to point enquiries from customer
  • SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
  • Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Min O level or equivalent with at least 3 years of call centre experience

Other Information:

• Tanjong Pagar MRT
• Mon - Fri, Office hour
• Salary Up to $3,000 per month

Interested candidates, kindly email a simply CV/resume to [email protected] or APPLY NOW! 

We regret that only shortlisted candidates will be notified.

Joey Lee | R1550634

EA: 23C1980