Merchant Services Officer

RESPONSIBILITIES 

• Entering merchant and account data from source documents within time limits 

• Compiling, verifying accuracy and sorting information to prepare source data for computer entry 

• Research and obtain further information for incomplete documents 

• Scan documents and print files, when needed 

• Keep information confidential 

• Respond to queries for information and access relevant files 

• Comply with data integrity and security policies 

• Handle enquiries from  internal and external customers   

• Filing of documents 

• Ad-Hoc duties includes but not limited to backing up office Admin and providing support to the team 

QUALIFICATIONS AND REQUIREMENTS 

• Must be Permanent Resident or Singaporean Citizen  

• Minimum Diploma with 3 years relevant working experience 

• Excellent communication skills in both English and Mandarin 

• Banking experience and credit card knowledge, an advantage 

• Able to work independently with minimum supervision 

• Flexible to work beyond regular office hours for occasional office maintenance if required 

• Ability to follow all company policies and procedures, as well as internal departmental procedures 

• Possess good computer skills, including proficiency in Microsoft Office applications 

• Meticulous; attention to details 

• Excellent knowledge of correct spelling, grammar and punctuation 

• Organization skills, with an ability to stay focused on assigned tasks 

• Typing speed and accuracy