MNC Customer Service Executive (Order Fulfillment) - J44424

Position: Customer Service Executive 
Working Location: 226 pandan loop 
Contract: 1 year
Working Hours: Mon to Fri, 8.30am to 5.30pm 
Salary:  $3,500 - $4,500 (based on experience)

RESPONSIBILITIES

• Responsible to ensure effective and accurate processing/releasing all sales orders to enter timely in system and orders to meet delivery as per First Confirmation Date given by customers.
• Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
• Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
• Ensure on-time delivery, customer complaint and high service level fulfilment

REQUIREMENT

• Diploma/Degree in any discipline with at least 2 years’ experience in order fulfilment
• SAP experience in Sales & Distribution (SD) module or Order-to-Cash (O2C)
• Proficient with Microsoft Office

Interested candidate may apply via email to spzc(at)scientecpersonnel.com or 9796 3272 (indicating Job ID J44424 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Chee Yung Chen (Zack) | R23112910
ScienTec Consulting Pte Ltd -11C5781