Motor Claims Officer 5.5 Days

As a Motor Claims Officer, you’ll be coordinating with insurers, guiding customers, and supporting workshops to deliver smooth, timely resolutions. This role offers the chance to sharpen your negotiation skills, build strong stakeholder relationships, and make a real impact in helping customers get back on the road with confidence.

What We Offer

• Daily staff pickup with 11‑seater transport provided from Pasir Ris MRT.

• On‑the‑job training, mentorship, and advancement opportunities.

• Supportive team and friendly work environment.

• AWS + VB

What You’ll Do

• Claims Coordination

  • Liaise with insurers on claim submissions, documentation, and liability verification.

  • Track claim status, follow up proactively, and secure timely approvals.

• Estimation & Negotiation

  • Prepare and submit repair cost estimates with supporting documents/photos.

  • Negotiate coverage scope and repair costs with insurers/surveyors when required.

  • Finalise repair costs in collaboration with surveyors and workshop.

• Repair & Workshop Support

  • Coordinate repair workflow with workshop colleagues; ensure repair quality and documentation completeness.

  • Manage invoicing and paperwork for repairs and claims settlement.

• Customer & Case Management

  • Communicate clearly with customers and stakeholders on claim processes, timelines, and required documents.

  • Arrange surveyor inspections and coordinate replacement vehicle release when needed.

  • Assist in managing accident-related phone calls and reporting of accidents.

• Documentation & Reporting

  • Maintain accurate records, filing, and reports for claims, estimates, invoices, and supporting documents.

  • Handle ad‑hoc duties as assigned.

What We’re Looking For

• At least 1 year experience in claims administration, motor insurance, accident reporting, or similar automotive/insurance operations role.

• Strong understanding of motor claim workflows, documentation requirements, and insurer coordination.

• Detail-oriented with good follow-up discipline and stakeholder management skills.

• Comfortable using Microsoft Office (Word, Excel, PowerPoint).