Network Engineer (Service)

Job Responsibility:

▪ Provide technical support services remotely or onsite as per service level agreement including

▪ Break-fix.

▪ Emergency support.

▪ Software upgrades.

▪ 24 x 7 rotational on-call standby duty.

▪ Trouble tickets follow up till a satisfactory solution is concluded. To liaise with appropriate cross-team

members and

vendors when required.

▪ Derive processes and SOPs for implementation such as Method of Procedures (MOP).

▪ Develop test cases and conduct hardware & software regression tests on new software/hardware

prior to deployment

or proof of concept of solutions.

▪ Perform configuration change for network enhancement and validation of new service/feature.

▪ Perform technical professional services for projects including high/low level design documents

(HLD/LLD), design

validation test (DVT), implementation, commissioning, acceptance test, migration and system

documentation.

▪ Perform periodic preventive maintenance on customers’ networks.

▪ Prepare reports and documentations outlining findings and solutions when required.

▪ Continually research new technologies and educational opportunities.

Requirements:

▪ Tertiary education in Computer Networks or Information Technology.

▪ Possess an analytical mind with strong problem-solving skills and the ability to work independently

and cope with

pressure.

▪ Able to work flexi hours (even after office hours when required).

▪ Ability to quickly learn new or unfamiliar technology and products using documentation and internet

resources.

▪ Possess technical certifications in Routing/Switching/Security/Wireless/Data Center domains will be

an added

advantage.

▪ Knowledge and hands on experience in the following areas:

▪ IP network services and solutioning for telcos, ISP, Mobile, Broadband Service Providers.

▪ LAN/WAN technologies such as VLANs, STP/RSTP, OSPF, ISIS, BGP4, MPLS-TE, MPLS-VPN,

CGNAT, Segment

Routing, QoS, multicast, 802.1x, IPv6. OSI and TCP/IP.

▪ Network Testing Tools such as Spirent or Ixia.

▪ Knowledge or experience in the following areas is an added advantage:

▪ Packet Optical Network solutions such as IPoDWDM.

▪ Data Center, Virtualization, Cloud Computing, SDN and NFV.

▪ Linux/Unix system configuration, administration, shell scripting and programming languages such as

Python.

▪ Network automation tools such as Ansible, Chef or Puppet.

▪ Search and Analytic Engine such as ElasticSearch