Network Operation Centre (NOC) Engineer - with Growth Opportunities

Onsite NOC Engineer is responsible for Network support for LAN/WAN/Firewall (24x7 Shift based) Operational tasks: incident, request and changes meeting customer’s requirements and Service Level Agreements (SLA). 

The activities include: 

• Monitoring Alerts sent by Monitoring Tools 

• Work at heights (Training provided) 

• Log, update, and Progress tickets to resolution 

• Perform daily level health check for in scope infrastructure. 

• Work hand to hand directly with customer at site to handle queries, investigate incidents reported, resolve the incidents, apply fixes. 

• Perform level 1 basic troubleshooting for the Network based on the Work Instruction by Level 2 Engineers. 

• Escalate to next level engineers across platform if the incident/problems cannot be resolved. 

• Create Reports and meeting (daily, monthly and adhoc) 

• Work with Singtel Partner to engage and resolve technical issues and RMA 

• Maintain and update CMDB or Asset list 

• Follow-up next level engineers for the outstanding tickets 

• Follow escalation matrix during critical incidents or issues attention.

 • To assist the Team Lead/Operations Manager to train and guide junior team members

Technical Experience:

• Experienced in NOC operations support across minimum one area (network and Firewall) 

• Experiences in supporting network, systems (Cisco Product) 

• Experienced in troubleshooting network devices and /or firewall problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident

Responsibilities:

• Analysing, troubleshooting, and correcting infrastructure (network) Onsite 

• Timely update and progress incident tickets with quality updates. 

• Responsibility for patching, health check & hardening remediation as per level 2 engineer instructions 

• Performing remote standard (Simple) change request as per change window 

• Responsible for applying operating system updates, patches, and configuration changes as per SOP 

• Quarterly, Half yearly and yearly activities support like verifying assets and updating inventory

Education:

• Diploma in Computer Science / IT or equivalent

Experience:

• Experience in NOC support – intrastate support and maintenance (LAN/WAN)

Shift:

12 hour shift: 8am - 8pm, 8pm - 8am

Shift and mobile allowance