Duties include providing support to client perimeter security infrastructure, which includes firewall, proxy and remote access systems. Investigation, documentation and resolution of outages to critical business systems that may be caused by firewall, proxy, or remote access systems. Escalation of issues and tracking of progress in conjunction with Client engineering teams, vendors, or other technical resource teams. Working incidents or projects beyond the scope of the level 2 team which may include scheduling multiple changes, software upgrades, or configuration activities to resolve. Strong troubleshooting and communication skills, tcpdump/pcap/wireshark experience, Checkpoint Secure Platform Pro & Gaia, Juniper SRX, Bluecoat Proxy, Palo Alto Networks firewalls, Juniper SSL VPN appliances, Juniper Netscreen firewalls, Cisco ASA with AnyConnect client, Network routing with BGP, Linux/Unix experience preferred. Also desired/emphasized is a strong analytical and quantitative capability with attention to detail ability to work in a demanding and environment, exhibiting a high degree of flexibility and ability to multi-task, seeking guidance where necessary; strong verbal and written skills are also desired. Specialists are required to analyse customer requirements to ensure all standards, policies and guidelines are upheld from the information security perspective and support routine compliance activities. Eventually, specialists need to support technology improvements, such as new infrastructure install and hardware/software upgrades, and engineering support. Relevant certifications preferred: Blue Coat proxy, Check Point, Palo Alto and Juniper firewalls. LI-APJ
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