We are in search of an influential Network Technical Support (DSC/JH) to join our incredible team at ST ENGINEERING INFO-SECURITY PTE. LTD in Jurong East, West Region.
Growing your career as a Full time Network Technical Support (DSC/JH) is a remarkable opportunity to develop vital skills.
If you are strong in communication, negotiation and have the right drive for the job, then apply for the position of Network Technical Support (DSC/JH) at ST ENGINEERING INFO-SECURITY PTE. LTD today!
Responsibilities:
- Provide maintenance and support for Customers' Enterprise IT Network Services
- Hands-on experience in LAN/WAN/WLAN: Cisco/Alcatel Switches and Routers
- Experience working with any of WLC, Fortinet, Cisco IPS/IDS, ISE, ACS & ASA, ESA, WSA, SMA, FTD, Firepower, SolarWinds, Cisco Prime Infrastructure, Alcatel Switches, NTP Server, F5 LTM/GTM and A10 LTM
- Perform break-fix which include troubleshooting and problem identification for any network services
- Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment
- Perform the role of Project Lead in fault ticket management and technical escalation, and Service Requests
- Work closely with Service Delivery Manager to fulfil project deliverables and operational request
- Establish TAC cases with the principal vendor for complex problem until its resolved
Requirements:
- Required to have minimum 5 years of hands-on network technical support experience in SI Environment
- Cisco certification is preferred
- Experience with LAN, WAN, WLAN, Data and Security networking in implementation, maintenance support and break-fix
- Fast-paced environment
- Proven analytical and problem-solving abilities
- Highly self-motivated and directed, with keen attention to detail
- Experience working in a team-oriented, collaborative environment
- Good communication and writing skills
- Strong customer service orientation
- Able to work in 24 x 7 standby duties
- Work location: Jurong East
Benefits of working as a Network Technical Support (DSC/JH) in Jurong East, West Region:
● Unlimited Growth Potential
● Company offers career progression opportunities
● Leading Industry Pay
No CV Required
How to get there?
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