Network Technician

Monitor and maintain networkinfrastructure to ensure consistent uptime and

performance.

* Provide Level 1 & 2 support fornetwork issues spanning LAN, WAN, and WLAN.

* Install, configure, and troubleshootrouters, switches, access points, and wireless

controllers.

* Diagnose and resolve wirelessconnectivity issues on customer-owned equipment.

* Act as the single point of contactfor dorm/residential customers — following up until

each issue is fully resolved.

* Interface directly with customers tounderstand issues, explain solutions clearly, and

ensure timely resolution.

* Maintain accurate, up-to-datedocumentation of network assets, configurations, and site

setups.

* Respond on-site to service calls andnetwork emergencies as needed.