New Job in Singapore: Senior Airfreight Customer Service / SOE (Sales Operations Executive) in SG

Job Description

Job Description

• Industry/ Organization Type: Freight Forwarding/ Warehousing


• Position Title: Senior Airfreight Customer Service Executive


• Working Location: Changi Cargo Complex


• Working Hours: Mon to Fri (9am – 6pm), Alternate Sat (9am – 1pm)


• Salary Package: Basic Salary + Performance Bonus


• Duration: Permanent

Key Responsibilities

• Serve as the primary contact for key clients on airfreight enquiries and requirements.


• Manage end-to-end quotation processes (RFQs, ad-hoc, and project shipments) with a competitive pricing approach.


• Engage with airlines, co-loaders, and vendors to secure optimal rates and cargo space.


• Follow up on quotations and support conversion into confirmed shipments.


• Provide market updates, including pricing trends, capacity, and peak season insights to clients and internal teams.


• Coordinate closely with operations, warehouse, and finance teams to ensure smooth shipment execution.


• Collaborate with the Sales/ SOE team on account management and business development activities.


• Track shipment progress and proactively handle any issues or exceptions.


• Maintain accurate and up-to-date records in systems (e.g., Shipthis).


• Guide and support junior team members when necessary.

APPLY NOW!!!

• At least 5 years of experience in airfreight or freight forwarding sector.


• Strong understanding of airfreight operations, pricing strategies, and airline coordination.


• Proven track record in quotation management and customer service.


• Familiarity with Singapore Customs procedures (e.g., XO, OD permits) is an advantage.


• Ability to work independently and manage key client accounts effectively.


• Excellent communication, negotiation, and problem-solving skills.


• Proficient in Microsoft Office and logistics management systems.

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