Office of Organisation & Svc Excellence Exec (Customer Svc) (2-year contract)

[What the role is]

[What you will be working on]

As a Customer Service Executive, your key responsibilities include: 
• Delivering personalised service to address customer enquiries through email, phone calls, live chats, and in-person interactions at the counter. 
• Providing friendly, professional, and efficient service to deliver exceptional customer experiences. 
• Identifying and addressing customers’ needs with the goal of achieving high customer satisfaction. 
• Using digital service platforms such as case management systems, live chat tools, and customer feedback dashboards to respond to enquiries and track service performance. 
• Supporting continuous service improvements by leveraging digital tools and customer insights. 
• Leveraging AI and automation tools to deliver easy-to-use services, streamline processes, and enhance overall operational efficiency. 
• Handling documentation and administrative tasks, including managing mail, deliveries, and printing of documents.

[What we are looking for]

To excel in this role, you should possess: 
• Proven experience in customer service, preferably in a high-volume or multi-channel environment. 
• Strong communication and interpersonal skills. 
• Proficiency in administrative work and documentation. 
• Ability to multitask and handle various responsibilities efficiently. 
• Familiarity with digital customer service platforms (e.g., CRM systems, live chat tools, online forms) and a keen interest in using technology to enhance service delivery. 
• Experience or interest in AI, automation, or data-driven tools (e.g., chatbots, Power Automate, Power BI) to improve workflow and service quality is a plus. 
• A proactive mindset with a willingness to learn and adapt to evolving responsibilities. 
• Excellent organizational and time management skills. 
• Ability to work both independently and collaboratively with internal teams and external stakeholders This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.